What is Hubspot Live Chat?
Connect with your website visitors in real time to convert new leads, close more deals, and provide better support to your customers.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceHubspot Live Chat Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Hubspot Live Chat.
88 Likeliness to Recommend
88 Plan to Renew
2
Since last award
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Hubspot Live Chat?
Pros
- Reliable
- Performance Enhancing
- Inspires Innovation
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Translation
Learning and Adaptability
Workflow Processing
Scheduled Availability
Natural Language Processing
Wayfinding
Integration With CRM
Personalized Service
Leads Generation
Multi-channel
Knowledgebase
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Availability and Quality of Training
Business Value Created
Quality of Features
Breadth of Features
Ease of Implementation
Vendor Support
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Ease of IT Administration
Hubspot Live Chat Reviews
Ignacio R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2022
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Lily M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2022
Very efficient platform
Likeliness to Recommend
What differentiates Hubspot Live Chat from other similar products?
Very customizable
What is your favorite aspect of this product?
you can custom it to prospects
What do you dislike most about this product?
nothing really
What recommendations would you give to someone considering this product?
good for prospects
Pros
- Helps Innovate
- Continually Improving Product
- Inspires Innovation
- Fair
Sheila K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Initial Implementation
Submitted Jan 2022
We love our ChatBot!
Likeliness to Recommend
What differentiates Hubspot Live Chat from other similar products?
We haven't weighed out too many other options but its great that it all integrates with our normal CRM.
What is your favorite aspect of this product?
The reporting
What do you dislike most about this product?
Nothing at all. I really like Hubspot products!
What recommendations would you give to someone considering this product?
Definitely purchase!
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Inspires Innovation