What is HappyFox?
Meet HappyFox, a practical help desk and customer support software solution. Reduce chaos and bring order to your support process with a robust support ticket system, self-service knowledge base and community forums. Bring email, web, chat and phone requests together painlessly.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceHappyFox Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on HappyFox.
87 Likeliness to Recommend
1
Since last award
100 Plan to Renew
91 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+65 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HappyFox?
Pros
- Reliable
- Helps Innovate
- Continually Improving Product
- Enables Productivity
Cons
- Less Transparent
- Less Effective Service
- Less Generous
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Agent Collaboration
Customer Community Management
Customer Service Workflow Management
Customer Service Knowledge Management
Customer Self Service Capabilities
Analytics and Reporting
Intelligent Search
Contact Center Integration
Agent Scripting
Multi Channel Support
Mobile Customer Care
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Customization
Quality of Features
Ease of Data Integration
Ease of Implementation
Business Value Created
Ease of IT Administration
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
HappyFox Reviews
Scotty E.
- Role: Finance
- Industry: Not for Profit
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2022
Customizable platform, mobile-ready interface
Likeliness to Recommend
What differentiates HappyFox from other similar products?
HappyFox integrates with: APIANT, SyncDojo, BugHerd, Clearlogin, Facebook, FreshBooks, Google Workspace, Insightly, Jira Software, Keap, Mailchimp, Olark, Pipedrive, ProjectManager, RingCentral Contact Center, Salesforce, SharpSpring, Shopify, Slack, Twitter, WordPress, Wufoo, Zapier, and Zoho CRM.
What is your favorite aspect of this product?
HappyFox provides training in the form of documentation, webinars, live online, and in person.
What do you dislike most about this product?
Automation lacks flexibility due to its rule-based system.
What recommendations would you give to someone considering this product?
HappyFox is a powerful ticket management system allowing users to gather tickets through multiple channels.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ellie B.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2022
Easy to use!
Likeliness to Recommend
What differentiates HappyFox from other similar products?
Simple to set up workflows and build changes quickly. New user setup is a breeze and having the ability to access from internet and APP is very helpful. Our new agents notice it is very easy to use and takes minimal training. Contacts being able to check their tickets have eliminated several phone calls for status updates, permitting our agents to focus on work versus fielding calls for updates.
What is your favorite aspect of this product?
The software system is straightforward to use and there are lots of custom fields to create the platform to suit your corporation’s needs. One of the things I prefer best regarding the platform is the dashboard for easy quick-to-date results of how many requests were taken in and taken care of or are still outstanding.
What do you dislike most about this product?
The toughest part about the platform was setting up everything with implementation. Particularly the e-mail part seemed to be a bit more cumbersome than what they originally stated in the demo. But we got it to work just fine and it was plenty of notifications but the ticketing system worked well for us.
What recommendations would you give to someone considering this product?
HappyFox is incredibly easy to use. My interval has been shortened. We can currently operate more carefully. The software system has been simple to use and is secure without interruption. The rewards of sales support, nice email incorporation, and sensible guidelines that facilitate our improvement daily are outstanding.
Pros
- Helps Innovate
- Reliable
- Unique Features
- Effective Service
- Role: Sales Marketing
- Industry: Electronics
- Involvement: End User of Application
Submitted May 2022
Fantastic Product! Makes my life so much easier!
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
