HappyFox Customer Reviews 2024

HappyFox

7.3 /10

What is HappyFox?

Meet HappyFox, a practical help desk and customer support software solution. Reduce chaos and bring order to your support process with a robust support ticket system, self-service knowledge base and community forums. Bring email, web, chat and phone requests together painlessly.

Company Details

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HappyFox Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HappyFox.

88 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+65 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HappyFox?

0% Negative

15% Neutral

85% Positive

Pros

Reliable
Helps Innovate
Continually Improving Product
Enables Productivity

Cons

Less Transparent
Less Effective Service
Less Generous

Feature Ratings

Average 93

Agent Collaboration

Customer Community Management

Customer Service Workflow Management

Customer Service Knowledge Management

Customer Self Service Capabilities

Analytics and Reporting

Intelligent Search

Contact Center Integration

Agent Scripting

Multi Channel Support

Mobile Customer Care

Vendor Capability Ratings

Average 86

Usability and Intuitiveness

Ease of Customization

Quality of Features

Ease of Data Integration

Ease of Implementation

Business Value Created

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

HappyFox Reviews

Anitha R.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

HappyFox a HelpDesk Solution!

Likeliness to Recommend

10 /10

What differentiates HappyFox from other similar products?

HappyFox is a very flexible and a reliable product allowing me to track all the tickets sent in by our customers.

What is your favorite aspect of this product?

The Ability to create our own fields is the best feature. Happy fox is extremely easy to set up and our team was able to start using it the same day we signed up. Creation of new tickets and providing resolution and communication with customer is very efficient. In Chat it shows you if the customer went idle or is still typing.

What do you dislike most about this product?

There should be alerts when receiving emails. Chats can not be transferred from one support team to other. Sometimes it can take quite some time to load the selected page.

What recommendations would you give to someone considering this product?

We are using this in our organization for internal and external tickets of the company and has been very beneficial for us since we can keep the tickets organized by departments, person or specific project and prioritise tickets from our customer base.

Pros

Continually Improving Product
Reliable
Enables Productivity
Efficient Service

Abakore G.

Role: Finance
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Better Customer Service Management With HappyFox

Likeliness to Recommend

8 /10

What differentiates HappyFox from other similar products?

The software doubles up as both a customer service software and also offers amazing IT service management features.

What is your favorite aspect of this product?

Using HappyFox is easy and the software is affordable It is well equipped when it comes to customer service management

What do you dislike most about this product?

This software requires lots of experience to use it effectively

What recommendations would you give to someone considering this product?

Since it has worked for us and is a multipurpose software, I recommend it to other interested businesses.

Pros

Helps Innovate
Performance Enhancing
Efficient Service
Inspires Innovation

Oliver K.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

the simplest solution to have a ticket system

Likeliness to Recommend

9 /10

What differentiates HappyFox from other similar products?

It has a live chat, an easy way to receive comments and answers on the problems raised.

What is your favorite aspect of this product?

I like the built-in chat, Allows polling, Send a ticket to the appropriate department, Ability to assign tickets to a specific person, Admins can track tickets

What do you dislike most about this product?

when i was creating the ticket text sometimes the mouse just goes to another line for no reason

What recommendations would you give to someone considering this product?

works well for businesses that want to see all their entries in one place. May be more suitable for smaller businesses that can double check their tickets and have more time for this.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Cons

Less Transparent

HappyFox

What is HappyFox?

Company Details

Need Assistance?

HappyFox Ratings

88 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+65 Net Emotional Footprint

How much do users love HappyFox?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Agent Collaboration Supports live collaboration between agent and customers, among customers (e.g. forums), and among service professionals (e.g. team-based customer service).

Customer Community Management Creation and management of branded and focussed user communities.

Customer Service Workflow Management Ticketing and case management capabilities. Automated assignment and escalation, decision trees, guided resolution wizards (ideally GUI drag-and-drop).

Customer Service Knowledge Management Customer and/or agent-facing knowledgebase and search capabilities offered or through 3rd party integrations.

Customer Self Service Capabilities Customer-facing resolution wizards and guidance, community forums or integrations through 3rd part integrations.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Intelligent Search Knowledgebase search with content indexing, and search of external content repositories. Proactive search and auto-suggestions. Natural language processing.

Contact Center Integration Agent desktop, CTI integration. Call scripting, call queuing, prioritization by different support channels.

Agent Scripting Recommend resolution steps to agents based on machine learning or AI.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Mobile Customer Care Can create custom-branded service applications for customers on a mobile device (preferably native application rather than a responsive design site).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

HappyFox Reviews

Anitha R.

HappyFox a HelpDesk Solution!

Likeliness to Recommend

Pros

Abakore G.

Better Customer Service Management With HappyFox

Likeliness to Recommend

Pros

Oliver K.

the simplest solution to have a ticket system

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Agent Collaboration

Customer Community Management

Customer Service Workflow Management

Customer Service Knowledge Management

Customer Self Service Capabilities

Analytics and Reporting

Intelligent Search

Contact Center Integration

Agent Scripting

Multi Channel Support

Mobile Customer Care

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Customization

Quality of Features

Ease of Data Integration

Ease of Implementation

Business Value Created

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support