Gusto Logo Award Winner Product Badge
Gusto Logo Award Winner Product Badge
Gusto

Gusto

8.9 /10
Category
Gusto
8.9 /10

What is Gusto?

With innovative technology, we make it easier for employees to enroll and for you to manage your benefits.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Gusto won the following awards in the Human Capital Management - Midmarket category

Filter By

Gusto Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gusto.

93 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gusto?

4% Negative
3% Neutral
93% Positive

Pros

  • Continually Improving Product
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 88

Payroll Administration

91

Position Management

91

Talent Management

90

Performance Management

90

Workforce Planning

88

Time and Attendance

87

Employee Record

87

Benefits Administration

85

Learning and Development

84

Talent Acquisition

83

Vendor Capability Ratings

Average 88

Ease of Implementation

93

Breadth of Features

91

Business Value Created

91

Ease of Data Integration

90

Usability and Intuitiveness

90

Ease of IT Administration

90

Quality of Features

89

Ease of Customization

86

Product Strategy and Rate of Improvement

85

Vendor Support

83

Availability and Quality of Training

83

Gusto Reviews

Michael P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Simple, transparent, and easy to use!

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

The fact that there is no searching required. One can always find what they need by simply logging in to Gusto

What is your favorite aspect of this product?

The ability to go back in time to see all of my previous pay stubs.

What do you dislike most about this product?

It is sometimes not clear when the next paycheck will be distributed.

What recommendations would you give to someone considering this product?

I recommend that they don't think so much and sign up for Gusto! It is great and our company loves it.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Todd R.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Good features, friendly interface, poor support

Likeliness to Recommend

6 /10

What differentiates Gusto from other similar products?

Gusto offers some great features and the user interface is much more manageable than some other services I've used. It offers a nice range of affordable extras for small business.

What is your favorite aspect of this product?

I love being able to manage both employees and contractors out of the service. Very easy to onboard both and very easy to manage them on a continuing basis.

What do you dislike most about this product?

My customer service experience has not been good. Although you get an automated acknowledgement when you submit a support request, it can a long time to receive a response from an actual human. And if you call, expect to wait on hold only to be told that someone will get back to you much later than you probably need.

What recommendations would you give to someone considering this product?

The price is right for a small business so it may be worth the customer service headaches. And the features really do satisfy most of our business needs. You just need to be willing to deal with the customer service headaches.

Pros

  • Security Protects
  • Reliable
  • Respectful

Cons

  • Less Effective Service
  • Less Efficient Service
  • Wastes Time

Taras L.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

An easy and fast way to manage payroll

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

Gusto is easy to use and easy for employees to access to view their payroll and tax information. Overall a great experience compared to some legacy products.

What is your favorite aspect of this product?

The design and friendliness to use along with ease of use. Pulling up payroll and tax records is easy with Gusto.

What do you dislike most about this product?

No dislikes, everything works well.

What recommendations would you give to someone considering this product?

This product is great for the startup community along with midsized companies. Your employees will find it easier to access their payroll information.

Pros

  • Effective Service
  • Saves Time
  • Client Friendly Policies
  • Helps Innovate

Most Popular Gusto Comparisons