What is Guru?
Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Guru?
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Unique Features
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Surveys and Polling
Intranet
Instant Messaging
News Feeds, Alerts & Notifications
Mobile
Employee Directory
Single Sign-On (SSO)
Newsletter Creation
Pulse Surveys
Emergency Notification
Rewards Recognition
Vendor Capability Ratings
Ease of IT Administration
Business Value Created
Quality of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Implementation
Availability and Quality of Training
Ease of Customization
Ease of Data Integration
Breadth of Features
Vendor Support
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Guru Reviews
Zain U.
- Role: Vendor Management
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted Apr 2022
Quite appealing and adaptable
Likeliness to Recommend
What differentiates Guru from other similar products?
Not explored yet
What is your favorite aspect of this product?
Brand development
What do you dislike most about this product?
I dont think I dislike anything it pretty much solves all my problems
What recommendations would you give to someone considering this product?
Easy software for interactions and brand reinforcement
Pros
- Reliable
- Unique Features
- Fair
- Performance Enhancing
Johan M.
- Role: Sales Marketing
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Mar 2022
Best communication tool
Likeliness to Recommend
What differentiates Guru from other similar products?
Guru is different in that it is a unique and seamless tool that makes learning processes much easier, more intuitive and less tedious than other tools that are difficult to use and do not generate engagement with employees or software users.
What is your favorite aspect of this product?
What I like the most is that it has the possibility to install plug-ins so it is very easy for teams to search for cards or specific information in an instant, in terms of content editing and customization to maintain a constant alignment and in the same direction is the best.
What do you dislike most about this product?
The mobile version is a bit difficult to use and you can't have it as handy as it can be on Web, Guru in general is very good and I don't have any bad comments.
What recommendations would you give to someone considering this product?
It is important to review the functionalities if they really fit what the client needs, it is important to know that it is a tool that will maintain the knowledge of a team or company and will increase communication within the organization.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity