What is Google Meet?
Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
96 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Meet?
Pros
- Reliable
- Helps Innovate
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Audio Conferencing VoIP
Screen Share
Instant Messaging
Audio Controls
Audio Conferencing Call in Bridge
Keyboard Mouse Control
Facilitator Functions
Application Share
File Transfer
Virtual Whiteboard
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Ease of IT Administration
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Google Meet Reviews
Jonathan W.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2023
Lacks customer journey features eg. Ease of use
Likeliness to Recommend
What differentiates Google Meet from other similar products?
Nothing really. That's what disappointed most
What is your favorite aspect of this product?
Nothing really to report as a favourite
What do you dislike most about this product?
The ease of use and aesthetics compared to similar products
What recommendations would you give to someone considering this product?
Scan the market and try other options first
Pros
- Unique Features
- Fair
- Helps Innovate
- Reliable
Cons
- Wastes Time
- Slower Product Innovation
Please tell us why you think this review should be flagged.
Brian G.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2023
Excellent to communicate with you
Likeliness to Recommend
What differentiates Google Meet from other similar products?
It's great that I can use Hangouts on my phone thanks to the app, and I like how intuitive it is. My organization utilizes Gmail for email and calendars, so Hangouts connection is already there and ready to go. One of the main draws of moving to Google Hangouts was the low cost, which was appreciated by our accounting team. It's all done in-browser (or in-app), so there's no need for the customer to download anything, which can both simplify their experience and cause delays during busy periods.
What is your favorite aspect of this product?
This is a great improvement to Google's messaging program for computers. In my opinion, it is quite convenient to be able to view both incoming emails and IMs in Google Hangouts from within Gmail's main interface. The convenience of sending short, unimportant messages that don't warrant a full email draft is another perk. The title and thumbnail image of the video would also appear, which I thought was a really cool feature, whenever you connected a video from YouTube. This a great addition.
What do you dislike most about this product?
Despite being merged with another service, Google hasn't updated Hangouts in a while and has decided to kill it off. Its customers are slow to act. Web navigation is adequate... The bits about the past tend to bore me. Not all timestamps are displayed. Until you "wake up" the app, your phone may not receive messages (rarely)... While Gmail's inbox and messages are useful, the search function is terrible. Oftentimes, the history lacks the signals I need.
What recommendations would you give to someone considering this product?
There isn't a webcam app that can compare to Google Meet in my opinion. My inability to attend previous Zoom meetings was due to the need to obtain the computer administrator's permission and password before downloading and installing the application. Zoom's setup process takes at least 20 minutes. Google Meet is my go-to since it's hassle-free and requires zero set-up on my end. It opens on a new tab, so I can continue working in other tabs or apps at the same time.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Robert J.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2023
"Stay connected no matter where you are!!"
Likeliness to Recommend
What differentiates Google Meet from other similar products?
One of the key differentiators of Google Meet is its ease of use and seamless integration with other Google products. For example, if you use Google Calendar to schedule a meeting, you can easily add a Google Meet link to the invitation. This means that all the participants can simply click on the link to join the meeting without having to install any additional software or plugins.
What is your favorite aspect of this product?
I love its ability to record meetings. This is particularly useful when someone is unable to attend a meeting but needs to catch up on what was discussed. The recording can also be shared with those who attended the meeting as a way to review what was discussed.
What do you dislike most about this product?
There have been occasional issues with audio quality, although these are rare.
What recommendations would you give to someone considering this product?
I highly recommend. It is a reliable and user-friendly platform that can help you stay connected with your team and clients no matter where you are in the world.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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