Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Facilitator Functions

81

Application Share

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Google Meet Reviews

Jonathan W.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Lacks customer journey features eg. Ease of use

Likeliness to Recommend

2 /10

What differentiates Google Meet from other similar products?

Nothing really. That's what disappointed most

What is your favorite aspect of this product?

Nothing really to report as a favourite

What do you dislike most about this product?

The ease of use and aesthetics compared to similar products

What recommendations would you give to someone considering this product?

Scan the market and try other options first

Pros

  • Unique Features
  • Fair
  • Helps Innovate
  • Reliable

Cons

  • Wastes Time
  • Slower Product Innovation

Brian G.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Excellent to communicate with you

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

It's great that I can use Hangouts on my phone thanks to the app, and I like how intuitive it is. My organization utilizes Gmail for email and calendars, so Hangouts connection is already there and ready to go. One of the main draws of moving to Google Hangouts was the low cost, which was appreciated by our accounting team. It's all done in-browser (or in-app), so there's no need for the customer to download anything, which can both simplify their experience and cause delays during busy periods.

What is your favorite aspect of this product?

This is a great improvement to Google's messaging program for computers. In my opinion, it is quite convenient to be able to view both incoming emails and IMs in Google Hangouts from within Gmail's main interface. The convenience of sending short, unimportant messages that don't warrant a full email draft is another perk. The title and thumbnail image of the video would also appear, which I thought was a really cool feature, whenever you connected a video from YouTube. This a great addition.

What do you dislike most about this product?

Despite being merged with another service, Google hasn't updated Hangouts in a while and has decided to kill it off. Its customers are slow to act. Web navigation is adequate... The bits about the past tend to bore me. Not all timestamps are displayed. Until you "wake up" the app, your phone may not receive messages (rarely)... While Gmail's inbox and messages are useful, the search function is terrible. Oftentimes, the history lacks the signals I need.

What recommendations would you give to someone considering this product?

There isn't a webcam app that can compare to Google Meet in my opinion. My inability to attend previous Zoom meetings was due to the need to obtain the computer administrator's permission and password before downloading and installing the application. Zoom's setup process takes at least 20 minutes. Google Meet is my go-to since it's hassle-free and requires zero set-up on my end. It opens on a new tab, so I can continue working in other tabs or apps at the same time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Robert J.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

"Stay connected no matter where you are!!"

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

One of the key differentiators of Google Meet is its ease of use and seamless integration with other Google products. For example, if you use Google Calendar to schedule a meeting, you can easily add a Google Meet link to the invitation. This means that all the participants can simply click on the link to join the meeting without having to install any additional software or plugins.

What is your favorite aspect of this product?

I love its ability to record meetings. This is particularly useful when someone is unable to attend a meeting but needs to catch up on what was discussed. The recording can also be shared with those who attended the meeting as a way to review what was discussed.

What do you dislike most about this product?

There have been occasional issues with audio quality, although these are rare.

What recommendations would you give to someone considering this product?

I highly recommend. It is a reliable and user-friendly platform that can help you stay connected with your team and clients no matter where you are in the world.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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