Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

84

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Facilitator Functions

81

Application Share

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

83

Quality of Features

81

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

78

Vendor Support

78

Google Meet Reviews

Syed S.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Love using Google Meet!

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

The integration with other Google tools, such as Google Calendar, and the availability of real-time captions and translation in multiple languages.

What is your favorite aspect of this product?

Google Meet is easy to use, reliable, and has the ability to host large meetings with up to 250 participants. Other features that are often praised include the integration with other Google tools, such as Google Calendar, and the availability of real-time captions and translation in multiple languages. Additionally, users appreciate the security and privacy features of Google Meet, such as end-to-end encryption, which helps to protect sensitive conversations from unauthorized access.

What do you dislike most about this product?

Google Meet includes connectivity issues, such as poor audio and video quality, especially when hosting or attending meetings with poor network connections. Additionally, some users have reported difficulties with screen sharing and the lack of advanced features such as virtual backgrounds and live polling, which are available on other video conferencing platforms.

What recommendations would you give to someone considering this product?

I have personally used Google meet during my education for online classes due to the pandemic. Google Meet solves the major problem of hosting meetings for 250 students with a desired duration and google meet was able to meet our expectations.

Pros

  • Respectful
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Gavin M.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

All of the core functionality required.

Likeliness to Recommend

5 /10

What differentiates Google Meet from other similar products?

Great integration with other Google products.

What is your favorite aspect of this product?

Integration with Drive.

What do you dislike most about this product?

Clunky, not as advanced as Teams, Slack or other competitors.

What recommendations would you give to someone considering this product?

Look at what features you need and explore the level of integration required. It’s a good product, try and negotiate a favourable deal.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Vendor Friendly Policies
  • Less Fair
  • Vendor's Interest First

Hayley W.

  • Role: Operations
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Great, seamless experience. No bad words about it!

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Functions way better!

What is your favorite aspect of this product?

Screen sharing and presentation abilities

What do you dislike most about this product?

I honestly can’t think of anything.

What recommendations would you give to someone considering this product?

This product is great for daily use and is very reliable!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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