Google

Google Meet

Composite Score

8.9 /10

CX Score

9.2 /10

2293 Reviews Write a Review

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What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Trustworthy
Respectful
Fair

Feature Ratings

Average 84

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Google Meet Reviews

Gift M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2025

Reliable and easy to use for everyday meetings

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

It integrates smoothly with other Google services like Calendar and Gmail, making it simple to schedule and join meetings.

What is your favorite aspect of this product?

I like how easy it is to use and the clean, no clutter interface that works well even with slow internet.

What do you dislike most about this product?

It lacks some advanced features like built in meeting transcription.

What recommendations would you give to someone considering this product?

If you already use Google tools, Google Meet is a great choice for reliable video calls with minimal setup.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Amr M.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

Seamless video calls

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Google Meet is built into most Workspace apps like Google Docs and offers useful features like long meeting time and virtual backgrounds. The intuitive interface makes it easy to start calls or video meetings while collaborating with my team on the same document.

What is your favorite aspect of this product?

What I like most is the reliability and the ease of use, whether on desktop or mobile. Google Meet lets users stay connected with minimal hassle, even on unstable internet connections.

What do you dislike most about this product?

I think adding an advanced analytics tab to the homepage could be a valuable improvement, giving admins quick insights into user attendance and other engagement metrics.

What recommendations would you give to someone considering this product?

Google Meet would be very helpful for teams that rely heavily on Google Workspace, since it functions more as an integrated workspace tool than a standalone app.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ketan C.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

It’s been helpful for my daily work and team calls

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Google Meet is simple to use. It works inside Gmail and Calendar so I don’t need other apps. Joining call is fast, and it works good in browser. I like how it is already part of Google tools.

What is your favorite aspect of this product?

Easy to start meeting. I click one link from calendar and I join fast. Screen share also works well. I use it daily with team and it saves time.

What do you dislike most about this product?

Sometimes voice or video cut if internet is not strong. Also, not many features like polls or breakout rooms like Zoom.

What recommendations would you give to someone considering this product?

If you use Gmail or Google tools already, it is best option. It is not hard to learn and good for remote work. Just make sure to check internet before meeting.

Pros

Helps Innovate
Enables Productivity
Efficient Service
Caring

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

Google Meet Ratings

90 Likeliness to Recommend

1 Since last award

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Meet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Instant Messaging Real-time, text-based communication between two or more people

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

File Transfer File transfer services

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Meet Reviews

Gift M.

Reliable and easy to use for everyday meetings

Likeliness to Recommend

Pros

Amr M.

Seamless video calls

Likeliness to Recommend

Pros

Ketan C.

It’s been helpful for my daily work and team calls

Likeliness to Recommend

Pros

Most Popular Google Meet Comparisons

Zoom

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GoTo Meeting

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TeamViewer Remote

1
Since last award

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support