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Google

Google Meet

Composite Score

8.9 /10

CX Score

9.2 /10

2617 Reviews Write a Review

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What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

2 Top Rated Capabilities

0 Top Rated Features

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Helps Innovate
Enables Productivity
Trustworthy

Feature Ratings

Average 84

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Facilitator Functions

Application Share

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Average 81

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Google Meet Reviews

Ashley M.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Fantastic and excellent tool for virtual meetings.

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

When it comes to video and audio conferencing, Google Meet is the real deal. It is one of the best and most preferred tool for business communications purposes. It has helped us to have a very effective communication within and outside our organization. With Google Meet, we are able to chat live with clients, share screen and schedule meetings. I like its intuitive and user-friendly dashboard which is very easy to learn and understand.

What is your favorite aspect of this product?

My experience with Google Meet has always been fantastic and it is the easiest and best application for all your communications needs. The quality of the video is super awesome and very clear. It has a very simple and straightforward implementation process which saves time. Also, Google Meet is cost effective compared to other alternatives.

What do you dislike most about this product?

For the past 4 years we have been using Google Meet, we have never experienced difficulties so nothing to dislike.

What recommendations would you give to someone considering this product?

I recommend Google Meet for virtual meetings, screen sharing and messaging.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Carly N.

Role: Operations
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Outstanding and great tool for online meetings.

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Google Meet is an incredible and robust tool that allows us to conduct business meetings with ease. I like how it is very easy to implement and set up. Also, Google Meet has a very friendly and very intuitive interface which makes it super easy to learn and understand. I like the video quality which is very nice.

What is your favorite aspect of this product?

With Google Meet, it is very easy to conduct online meetings and share screen. It has a slick design which makes it easier to learn and understand. I like the video quality which is very nice and of high quality. The customer support team is readily available anytime you need help.

What do you dislike most about this product?

I have used Google Meet for many years and i have never experienced any challenges. Nothing to dislike about it.

What recommendations would you give to someone considering this product?

I recommend Google Meet for virtual meetings and screen sharing.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Pritam M.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Amazing Experience with Google Meet

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Google Meet is a simpler and more intuitive video conferencing software than rivals like Zoom and Skype. Zoom and Skype may have more personalization possibilities, but for some users, that may be too much.

What is your favorite aspect of this product?

Google Meet's simplicity is one of its best features. Because of the platform's intuitive design, I had no trouble adjusting its settings to my liking. The portability and ease-of-use it affords me by being able to access it from any computer or mobile device is much appreciated.

What do you dislike most about this product?

I've had meetings where the video quality was bad and when it lagged. There aren't a lot of ways I can make my meeting area unique, and that's frustrating.

What recommendations would you give to someone considering this product?

The simplicity and dependability of Google Meet make it my go-to recommendation for video conferencing. It's perfect for individuals who aren't looking for a lot of bells and whistles in their online conferences.

Pros

Helps Innovate
Reliable
Trustworthy
Effective Service

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

Google Meet Ratings

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Meet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Instant Messaging Real-time, text-based communication between two or more people

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Meet Reviews

Ashley M.

Fantastic and excellent tool for virtual meetings.

Likeliness to Recommend

Pros

Carly N.

Outstanding and great tool for online meetings.

Likeliness to Recommend

Pros

Pritam M.

Amazing Experience with Google Meet

Likeliness to Recommend

Pros

Most Popular Google Meet Comparisons

Zoom Workplace

Microsoft Teams

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GoTo Meeting

Adobe Connect

TeamViewer Remote

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Facilitator Functions

Application Share

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support