Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

84

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Facilitator Functions

81

Application Share

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

83

Quality of Features

81

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

78

Vendor Support

78

Google Meet Reviews

Pritam M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Amazing Experience with Google Meet

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Google Meet is a simpler and more intuitive video conferencing software than rivals like Zoom and Skype. Zoom and Skype may have more personalization possibilities, but for some users, that may be too much.

What is your favorite aspect of this product?

Google Meet's simplicity is one of its best features. Because of the platform's intuitive design, I had no trouble adjusting its settings to my liking. The portability and ease-of-use it affords me by being able to access it from any computer or mobile device is much appreciated.

What do you dislike most about this product?

I've had meetings where the video quality was bad and when it lagged. There aren't a lot of ways I can make my meeting area unique, and that's frustrating.

What recommendations would you give to someone considering this product?

The simplicity and dependability of Google Meet make it my go-to recommendation for video conferencing. It's perfect for individuals who aren't looking for a lot of bells and whistles in their online conferences.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Effective Service

Olivia L.

  • Role: Operations
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

A wonderful tool for online conferences.

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

Google Meet is a browser-based tool that may be utilized instantly. However be warned that if you don’t use Google Chrome, you’ll miss out on some functions. If you’ve used any of the other video conferencing services, you’ll recognize the Google Meet client interface once you launch it and it’s pretty straightforward to use. If you’re using Google Meet for the primary time, you’ll be asked to show on noise canceling. The way Google has enforced this technology is pretty effective; a couple of times, my dog’ barking was even filtered out.

What is your favorite aspect of this product?

I liked that I could join the video meeting from any device I needed without even working in. This makes it easy on my behalf of me to join last-minute conferences quickly. Also, I can simply send the link to my friends and use a similar link again and again which saves a great deal of time.

What do you dislike most about this product?

Generally, it looks like individuals have issues with working on and obtaining their audio to work if they haven’t used it before. This is often pretty rare, so I might say this is a small dislike within the grand scheme of things.

What recommendations would you give to someone considering this product?

I prefer that Google Meet is accessible via a simple computer tab. There’s not a lot to it besides ensuring you have your camera and mike turned on. After I join different meetings using Zoom, WebEx, or another type of meeting – I need to transfer annoying software. I additionally think that Google has created technology up to par with these different programs.

Pros

  • Efficient Service
  • Respectful
  • Helps Innovate
  • Reliable
  • Role: Finance
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Mar 2023

user-friendly for small meetings

Likeliness to Recommend

7 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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