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Google

Google Meet

Composite Score

8.9 /10

CX Score

9.2 /10

2617 Reviews Write a Review

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What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

2 Top Rated Capabilities

0 Top Rated Features

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Helps Innovate
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Facilitator Functions

Application Share

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Average 81

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Google Meet Reviews

Shivani P.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2023

An enhanced video conferencing tool

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

As compared to other products, both hosts and participants will have no trouble navigating Google Meet. Google Meet is a practical option for distant meetings because it can be viewed from any device with an internet connection. To improve our meeting experience, it provides a variety of collaboration tools like screen sharing, real-time captioning, and virtual backgrounds. Because Google Meet smoothly connects with other Google products like Google Calendar and Gmail, scheduling and attending meetings is made simple.

What is your favorite aspect of this product?

Since more people operate remotely or from different locations like myself, Google Meet is addressing a number of issues linked to remote collaboration and communication. Time-saving is another aspect that Google Meet addresses. In-person meetings can take a lot of time and frequently involve extensive planning and coordination. I can arrange and attend meetings more effectively with Google Meet, which can help me get more done and save time.

What do you dislike most about this product?

No dislikes at all.

What recommendations would you give to someone considering this product?

For many of us, Google Meet may be a practical and cost-effective alternative. For a newcomer, it is advisable to take use of Google Meet's free services before investing more in another product.

Pros

Reliable
Client's Interest First
Helps Innovate
Enables Productivity

Sampuran P.

Role: Information Technology
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Features disappoint: Sound

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Its very user friendly, as anyone can use the product.

What is your favorite aspect of this product?

Security, Virtual backgrounds.

What do you dislike most about this product?

Sound amplification

What recommendations would you give to someone considering this product?

As the product is compatible with most of the devices, they can use this product. People can use it anywhere using the browser, no application needed to install.

Pros

Security Protects
Helps Innovate
Continually Improving Product
Reliable

Jonathan S.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Video conferencing with easy scheduling.

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Offers a reliable and intuitive video conferencing platform with easy scheduling and integration with other Google tools.

What is your favorite aspect of this product?

Its reliable video and audio quality, easy scheduling, and integration with other Google tools make it a great option for virtual meetings.

What do you dislike most about this product?

Some users have reported issues with audio and video quality, and others find its interface to be less intuitive than other video conferencing tools.

What recommendations would you give to someone considering this product?

Test the software with a small group of users first to ensure that everyone can access and use it effectively, and consider investing in a high-quality microphone and webcam for better audio and video quality. After that try larger and larger group samples; particularly if you know you'll have a large number of attendees at meetings.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

Google Meet Ratings

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Meet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Instant Messaging Real-time, text-based communication between two or more people

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Meet Reviews

Shivani P.

An enhanced video conferencing tool

Likeliness to Recommend

Pros

Sampuran P.

Features disappoint: Sound

Likeliness to Recommend

Pros

Jonathan S.

Video conferencing with easy scheduling.

Likeliness to Recommend

Pros

Most Popular Google Meet Comparisons

Zoom Workplace

Microsoft Teams

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GoTo Meeting

Adobe Connect

TeamViewer Remote

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Facilitator Functions

Application Share

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support