Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Facilitator Functions

81

Application Share

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Google Meet Reviews

Joel U.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Seamless Google Integration.

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Google Meet integrates effortlessly with Google Workspace tools like Gmail, Google Calendar, and Google Drive, enabling easy scheduling, joining, and collaboration directly within these platforms.

What is your favorite aspect of this product?

My favourite aspect of Google Meet is its live captions powered by Google’s speech recognition technology. This feature provides real-time captions during meetings, enhancing accessibility for participants with hearing impairments, non-native speakers, or those in noisy environments. It also improves overall meeting clarity and ensures that everyone can follow the discussion effectively.

What do you dislike most about this product?

Google Meet offers fewer customization options for meetings, such as personalized waiting rooms or advanced host control.

What recommendations would you give to someone considering this product?

When considering Google Meet, assess your needs and explore the free tier to test its features. Leverage its seamless Google Workspace integration and use live captions for accessibility. Be mindful of the 60-minute meeting limit on the free plan and optimize recording storage in Google Drive. Train your team, ensure a reliable internet connection.

Pros

  • Respectful
  • Includes Product Enhancements
  • Helps Innovate
  • Continually Improving Product

Ruth Osebhajimedeh S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Very satisfied with this software

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

It's easy to use that's it's user friendly

What is your favorite aspect of this product?

The whiteboard

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

It's the best software in terms of communication

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mmesoma C.

  • Role: C-Level
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Google Meet: The game changer!

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Google Meet works for a few number of people and it seems more secured.

What is your favorite aspect of this product?

The fact that once a meeting is scheduled, it can be added to your Google Calendar, once you've integrated the app into it. This way, you do not miss meetings and appointments.

What do you dislike most about this product?

The integration with other apps and its ability to let users change their background.

What recommendations would you give to someone considering this product?

I will recommend them exploring all the options that Google Meet has to offer.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

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