Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

84

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Facilitator Functions

81

Application Share

80

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

82

Quality of Features

81

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

79

Ease of Customization

78

Vendor Support

78

Google Meet Reviews

Divya S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2024

G-meet is awesome to use, good customer service

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

anyone with a google account can create a video meeting which is super cool.

What is your favorite aspect of this product?

User friendly and it makes the job easier.

What do you dislike most about this product?

Nothing like that I've encountered.

What recommendations would you give to someone considering this product?

Coolest vid conference solution. Screen sharing and chat features are great.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Aman S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Amazing Product, easy to use/implement

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Quality of call, ease of interface

What is your favorite aspect of this product?

Comapanion mode

What do you dislike most about this product?

No inbuilt recording feature

What recommendations would you give to someone considering this product?

Best for daily client meetings

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

Anshul S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

User-Friendly Interface, Excellent Features, Sligh

Likeliness to Recommend

7 /10

What differentiates Google Meet from other similar products?

Google Meet differentiates itself from other similar products with its seamless integration with Google Workspace, ease of use, high-quality video and audio, strong security features, and the ability to support large meetings of up to 250 participants. Its real-time captioning, low bandwidth usage, and accessibility across various devices also set it apart from competitors.

What is your favorite aspect of this product?

My favorite aspect of Google Meet is its seamless integration with Google Workspace. This integration allows for effortless scheduling, document sharing, and collaboration within the familiar Google ecosystem, enhancing productivity and ease of use.

What do you dislike most about this product?

What I dislike most about Google Meet is its occasional connectivity issues, especially in areas with poor internet connections. These issues can disrupt meetings and reduce the overall user experience, particularly during important discussions or presentations.

What recommendations would you give to someone considering this product?

I recommend ensuring a stable internet connection for optimal performance and exploring all Google Workspace features to fully leverage Google Meet's integration capabilities. Additionally, consider the subscription costs and compare them with other solutions to ensure it fits your budget and needs.

Pros

  • Reliable
  • Enables Productivity
  • Saves Time
  • Client Friendly Policies

Cons

  • Leverages Incumbent Status

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