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Google

Google Meet

Composite Score

8.9 /10

CX Score

9.2 /10

2617 Reviews Write a Review

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What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

2 Top Rated Capabilities

0 Top Rated Features

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Helps Innovate
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Facilitator Functions

Application Share

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Average 81

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Google Meet Reviews

Onisobuana S.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2025

Smooth and Simple, best with Google tools.

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

What differentiates Google Meet from other video conferencing tools is mainly its simplicity, speed, and seamless integration within the Google ecosystem. If you're already using Gmail, Google Calendar, Docs, or Drive, Meet fits in naturally no need to download extra apps or manage multiple platforms. Scheduling a meeting, joining one from an email, or sharing a document during a call feels smooth and intuitive. Also, its browser-based functionality, unlike Zoom or Microsoft Teams, which often push desktop apps, Google Meet runs entirely in the browser without sacrificing much in quality. This makes it lightweight and easy to access.

What is your favorite aspect of this product?

My favorite aspect of Google Meet is how perfectly it integrates with other Google services. Being able to schedule a meeting in Google Calendar, get automatic meeting links, join directly from Gmail, and share Docs or Slides during a call without switching tools makes the whole experience feel effortless. It’s really useful for teams that already rely on Google Workspace as everything just works together without friction. That simplicity and convenience really stand out.

What do you dislike most about this product?

One thing i dislike is that many of its more powerful features are locked behind paid Google Workspace plans. Things like attendance tracking, noise cancellation, recording, and breakout rooms aren’t available to free users, which can be frustrating, especially for educators, small teams, or individuals who need more functionality but don’t have the budget for a premium plan. It sometimes feels like the basic version is too stripped down, making it less competitive for users who need more than just the essentials.

What recommendations would you give to someone considering this product?

If you’re considering Google Meet, I’d recommend it especially if you’re already using Google Workspace tools like Gmail, Calendar, and Drive. The integration is smooth and makes scheduling, joining, and collaborating very easy. It’s a great option for straightforward meetings, especially for schools, small teams, or one-on-one calls. However, if you need advanced features like breakout rooms, meeting recordings, remote desktop control, or detailed participant management, be aware that many of those are only available on paid plans. For larger events or highly interactive sessions, you might want to compare it with platforms like Zoom or Mi

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kehinde A.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2025

A complete workspace for remote workers

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

It's built into an eco system

What is your favorite aspect of this product?

Integration into other Google ttools

What do you dislike most about this product?

The breakout sessions is not as seamless like Zoom

What recommendations would you give to someone considering this product?

A great meeting tool for web and mobile use

Pros

Helps Innovate
Continually Improving Product
Unique Features
Inspires Innovation

Matteo D.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2025

Free meeting space.

Likeliness to Recommend

7 /10

What differentiates Google Meet from other similar products?

Google Meet is easy to use for quick Meetings.

What is your favorite aspect of this product?

Google Meet is clear and produce quality videos/audio.

What do you dislike most about this product?

Google meet connects and disconnects a lot.

What recommendations would you give to someone considering this product?

I recommend it

Pros

Continually Improving Product
Reliable
Caring
Acts with Integrity

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

Google Meet Ratings

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Meet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Instant Messaging Real-time, text-based communication between two or more people

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Meet Reviews

Onisobuana S.

Smooth and Simple, best with Google tools.

Likeliness to Recommend

Pros

Kehinde A.

A complete workspace for remote workers

Likeliness to Recommend

Pros

Matteo D.

Free meeting space.

Likeliness to Recommend

Pros

Most Popular Google Meet Comparisons

Zoom Workplace

Microsoft Teams

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer Remote

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Facilitator Functions

Application Share

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support