Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Facilitator Functions

81

Application Share

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Google Meet Reviews

Olamiji B.

  • Role: Industry Specific Role
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

The best software for online meeting

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

It's really simple to use and I can link it to my calendar

What is your favorite aspect of this product?

I don't need to install it unlike other products that require app download or stressful to connect

What do you dislike most about this product?

It's doesn't have as much feature as Zoom that you can play around with

What recommendations would you give to someone considering this product?

It's the best product for quick, easy and lightweight meetings

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

linda D.

  • Role: Finance
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2025

A Solid Video Tool That Just Works

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

What really sets Google Meet apart is how smoothly it integrates with Google Calendar and Gmail. Scheduling and joining meetings is super easy, especially if you're already using Google Workspace—it just feels seamless.

What is your favorite aspect of this product?

I really like how easy it is to join a meeting—no need to download anything, just click the link and you’re in. It’s fast, simple, and hassle-free.

What do you dislike most about this product?

The thing I dislike most is that the features feel a bit limited compared to other platforms, like breakout rooms or advanced controls. It covers the basics well, but power users might find it lacking.

What recommendations would you give to someone considering this product?

If you're already using Google Workspace, Google Meet is a no-brainer—it’s super convenient and works well for everyday meetings. Just keep in mind that it’s best for straightforward calls, not complex webinars or events.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Commodity Features

Vipin R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2025

Simple, Reliable, and Seamlessly Integrated

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Google Meet stands out because of its tight integration with Google Workspace tools like Gmail, Calendar, Docs, and Drive. This makes scheduling, joining, and managing meetings effortless without switching between platforms

What is your favorite aspect of this product?

The best aspect of Google Meet is its ease of use and reliability. Joining a meeting is as simple as clicking a link, and it works well even on low-bandwidth connections.

What do you dislike most about this product?

One area for improvement is the limited advanced collaboration features compared to other platforms like Microsoft Teams or Zoom.

What recommendations would you give to someone considering this product?

If your organization already uses Google Workspace, Google Meet is a natural choice. It’s great for quick, secure meetings with minimal setup.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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