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Google

Google Meet

Composite Score

8.9 /10

CX Score

9.2 /10

2617 Reviews Write a Review

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What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

2 Top Rated Capabilities

0 Top Rated Features

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Helps Innovate
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Facilitator Functions

Application Share

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Average 81

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Google Meet Reviews

Victoria Mawedo I.

Role: Public Sector
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2025

Upgrade your services

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

Google Meet stands out because of how well it integrates with other Google products like Gmail, Calendar, and Drive. Scheduling and joining meetings is super easy, and it doesn’t require any complicated setup or extra downloads.

What is your favorite aspect of this product?

My favorite thing about Google Meet is how simple and fast it is to use. I love how it connects directly with my Google Calendar so I can join meetings with just one click. The clean interface also makes it easy to focus on the conversation without distractions.

What do you dislike most about this product?

I feel that the video and audio quality aren’t as strong as competitors like Zoom, especially with larger groups.

What recommendations would you give to someone considering this product?

If you already use Google Workspace, Google Meet is a no-brainer because it fits in so well with the other tools. It’s perfect for simple, straightforward meetings.

Pros

Fair
Over Delivered
Helps Innovate
Continually Improving Product

Ebele O.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2025

Reliable and user-friendly video conferencing app

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Google Meet offers a fast and reliable platform for online meeting. One of the major aspect of Google Meet that differentiate it from similar products is the ease of integration and the fact that you can use it automatically with your Google account without any special download or installation.

What is your favorite aspect of this product?

My favorite aspect of Google Meet is the simple UX it provide. Anyone with basic knowledge of how a phone or computer works can easily use Google Meet. I equally love how easy it is to select which screen I want to share while sharing screen in a Google Meet.

What do you dislike most about this product?

There are times I experience lag in voice while on meeting. This sometimes affect the quality of my meeting.

What recommendations would you give to someone considering this product?

I would really recommend they go for it.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Unique Features

Abraham E.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2025

Simple, Reliable Video Meetings That Just Work”

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Google Meet stands out for its deep integration with Google Workspace, ease of access through browser links, and no need for software installation, making it ideal for quick and secure meetings.

What is your favorite aspect of this product?

The seamless integration with Google Calendar and Gmail makes scheduling and joining meetings effortless, especially across different teams.

What do you dislike most about this product?

Lack of built-in remote desktop control and limited engagement tools like polls or Q&A compared to competitors like Zoom or Teams.

What recommendations would you give to someone considering this product?

If you're already using Google Workspace, Google Meet is a natural choice. It’s simple, secure, and gets the job done without needing extra tools or training.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

Google Meet Ratings

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Meet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Instant Messaging Real-time, text-based communication between two or more people

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Meet Reviews

Victoria Mawedo I.

Upgrade your services

Likeliness to Recommend

Pros

Ebele O.

Reliable and user-friendly video conferencing app

Likeliness to Recommend

Pros

Abraham E.

Simple, Reliable Video Meetings That Just Work”

Likeliness to Recommend

Pros

Most Popular Google Meet Comparisons

Zoom Workplace

Microsoft Teams

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer Remote

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Facilitator Functions

Application Share

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support