Write a review temporarily disabled. Our system flagged this request as potentially automated and has disabled form submission for security reasons. If you believe this is a mistake, please contact us. We’ll be happy to help resolve the issue.

Gong.io

Gong

Composite Score

8.2 /10

CX Score

8.2 /10

50 Reviews Write a Review

Claim Software

What is Gong?

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Gong won the following awards in the Sales Coaching category

Filter By

2025 Data Quadrant Champion

2025

8 Top Rated Capabilities

8 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

8 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

7 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

2022 Data Quadrant Champion

2022

10 Top Rated Capabilities

7 Top Rated Features

2022

Gong Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gong.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

89 Plan to Renew

85 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gong?

5% Negative

7% Neutral

88% Positive

Pros

Fair
Trustworthy
Unique Features
Effective Service

Feature Ratings

Average 85

Coaching Notes

Call Ingestion

Coaching Records

LMS Integration

Dashboards, Analytics and Reporting

AI Feedback

Collaboration

Video Practice

Application Integration

Custom Scorecard Templates

AI Simulation Training

Vendor Capability Ratings

Average 84

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of Implementation

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Conversation Intelligence

Score 9.0

View Gong in this category (opens in a new tab)

Sales Analytics

Score 8.3

View Gong in this category (opens in a new tab)

Sales Engagement Platforms

Score 7.9

View Gong in this category (opens in a new tab)

Gong Reviews

Shantel R.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

GONG has made me 300x better at my role. MUST HAVE

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

Gong is a game changer. The ease of usage and seamless integration into my cur4rent workflow make it my favorite tool of all time.

What is your favorite aspect of this product?

I used to hate having my calls recorded, now I am SICK if Gong doesn't join. I am ale to send immediate actionable email follow up after EACH call and that is a game changer as it used t take me forever to draft follow up messages!

What do you dislike most about this product?

I wish my organization would purchase additional Gong features! We are unable to upload calls which is annoying, and we are also unable to sync our emails

What recommendations would you give to someone considering this product?

GET THIS NOW! You will NOT be disappointed!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rohan K.

Role: Sales Marketing
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Fantastic Product, great tool for sales coaching

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

It is a great revenue intelligence platform..I t is amazing for listening to calls and use for sales coaching

What is your favorite aspect of this product?

creating snippet

What do you dislike most about this product?

none that I know of

What recommendations would you give to someone considering this product?

please try this, you will be wowed

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ahmet A.

Role: Sales Marketing
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

Amazing to analyse the calls!

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

It ia AI supported and has lots of different languages that it can recognise. Automatically shows you where did you do good and which skills you should improve at the conversation.

What is your favorite aspect of this product?

Analiyse you the call and you can create a strategy with that

What do you dislike most about this product?

There is no Turkish language to analyse :(

What recommendations would you give to someone considering this product?

It is definitely great product to improve and help you to analyse the calls.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Gong

What is Gong?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Gong Ratings

89 Likeliness to Recommend

89 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Gong?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Coaching Notes The solution allows managers to provide comments and feedback on calls, pitch practices etc. and to assign a score based on predefined scorecard.

Call Ingestion The platform can record or import sales calls from multiple channels i.e. phone, conference services, meeting platforms like Teams, WebEx or Zoom.

Coaching Records Centralized view of all evaluations, ratings, feedback by user.

LMS Integration Provides full LMS capabilities by either being SCORM-compliant (integration with an existing on premise LMS) or by providing SaaS-based LMS capabilities.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

AI Feedback Software is able to listen to calls and evaluate based on clarity, pace, sentence length, questions asked etc. to provide insights and score objectively.

Collaboration Able to share feedback, calls or videos with other individuals within the organization and allow peers to give feedback.

Video Practice Sales teams can record a video response, creating a practice environment for individuals to handle objections, role play etc.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Custom Scorecard Templates Ability to customize templates based on organizational KPIs, activities and objectives.

AI Simulation Training Sales reps have the ability to conduct a video call, slide presentation, pitch recording, product demo etc. with an AI Assistant.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Conversation Intelligence

Sales Analytics

Sales Engagement Platforms

Gong Reviews

Shantel R.

GONG has made me 300x better at my role. MUST HAVE

Likeliness to Recommend

Pros

Rohan K.

Fantastic Product, great tool for sales coaching

Likeliness to Recommend

Pros

Ahmet A.

Amazing to analyse the calls!

Likeliness to Recommend

Pros

Most Popular Gong Comparisons

Chorus

Mindtickle

Ambition

Second Nature

LevelEleven

Allego

Feature Ratings

Coaching Notes

Call Ingestion

Coaching Records

LMS Integration

Dashboards, Analytics and Reporting

AI Feedback

Collaboration

Video Practice

Application Integration

Custom Scorecard Templates

AI Simulation Training

Vendor Capability Ratings

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of Implementation

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization