Gong

What differentiates Gong from other similar products?

This software differentiates itself from similar products by using AI-driven conversation intelligence to deliver actionable insights into customer interactions and help teams improve sales performance.

What is your favorite aspect of this product?

My favorite aspect is its ability to automatically capture and analyze customer conversations.

What do you dislike most about this product?

What I dislike most about this product is that its depth of data and insights can feel overwhelming at first.

What recommendations would you give to someone considering this product?

My recommendation to anyone considering this product is to start with a clear plan for how they’ll use its insights, invest time in onboarding and training and integrate it with their existing sales processes to maximize its value.

What differentiates Gong from other similar products?

The transcripts are more complete, at least in terms of differentiating who is speaking, because many other platforms tend to mix people up, making the transcripts sometimes meaningless. It's more structured with the transcripts; Gong's AI is more attuned to the context of the meeting, so it can easily provide me with the transcript in a document that provides a detailed summary of all the points discussed without losing any information. It takes notes more coherently, is more efficient at highlighting key points without having to write long, unnecessary sentences, and it also marks me in the videos where that note was taken.

What is your favorite aspect of this product?

It can be included in any session, in any call or video call. The configuration is not complicated at all. You can even add Gong as another participant in the conversation, but he will do the transcriptions and note-taking without me having to do it on my own.

What do you dislike most about this product?

The call analysis time is a bit slow. I don't like the delays when most artificial intelligence systems today perform analysis almost live. I understand that it takes time to process calls that are very long due to the large volume of data involved, but I don't understand why this happens during short call sessions with my clients. Sometimes the transcripts aren't entirely accurate. I'm not talking about who said what, but rather what was said. I've noticed errors in sentences that make no sense, and I've had to listen to the call to verify what the person actually said and then manually apply the correction.

What recommendations would you give to someone considering this product?

This tool is very useful as a personal assistant. I recommend Gong to individuals or companies that need a hand taking notes in meetings so they can focus on what clients or other company staff are saying during a conversation. Gong will be very helpful when reviewing video calls thanks to its automatic creation of bookmarks within a video, determining what was said at each point. You can also easily view the script in plain text if needed. The transcript and summary of the conversation are obtained almost instantly, allowing you to focus on what you need.

What differentiates Gong from other similar products?

Gong stands out for its powerful conversation intelligence, real-time insights, and seamless CRM integration that drive data-backed sales coaching and decision-making.

What is your favorite aspect of this product?

Its ability to deliver actionable insights from real sales conversations.

What do you dislike most about this product?

None to say

What recommendations would you give to someone considering this product?

I recommend fully integrating Gong with your CRM and ensuring your team is trained to use its conversation analytics to optimize sales strategies and coaching.