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Gong.io

Gong

Composite Score

8.5 /10

CX Score

8.6 /10

36 Reviews Write a Review

Claim Software

What is Gong?

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

Company Details

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Awards & Recognition

Gong won the following awards in the Sales Analytics category

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2025 Emotional Footprint Champion

Latest Award, 2025

2025 Data Quadrant Champion

2025

8 Top Rated Capabilities

2 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2024

Gong Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gong.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

91 Plan to Renew

3
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gong?

3% Negative

6% Neutral

91% Positive

Pros

Fair
Appreciates Incumbent Status
Saves Time
Reliable

Feature Ratings

Average 82

Data Ingestion and Interoperability

Predictive Sales Forecasting

Dashboard

Scenario Analysis

Visual Pipeline Monitoring

Artificial Intelligence-Based Insights

Collaboration

Predictive Time-Series Reporting & Analytics

Pipeline Planning

Territory Analytics and Management

Intelligent Alerts and Notifications

Vendor Capability Ratings

Average 85

Business Value Created

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Also Featured in...

Conversation Intelligence

Score 9.0

View Gong in this category (opens in a new tab)

Sales Coaching

Score 8.2

View Gong in this category (opens in a new tab)

Sales Engagement Platforms

Score 8.1

View Gong in this category (opens in a new tab)

Gong Reviews

Role: Sales Marketing
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2024

Easy to use

Likeliness to Recommend

10 /10

Pros

Continually Improving Product
Effective Service
Caring
Respectful

Cons

Vendor's Interest First

Kelsey T.

Role: Sales Marketing
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

I love Gong and think it's great for training

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

I've only ever used Gong but I really like it.

What is your favorite aspect of this product?

Training purposes for listening to calls

What do you dislike most about this product?

sometimes the AI features seemed off.

What recommendations would you give to someone considering this product?

Use all the features and talk to your managers about reviewing the calls together.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Adeetya U.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Fab-Fanastic-Friendly

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

helps you close more deals by shining the light on your team's sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

What is your favorite aspect of this product?

Gong captures customer interactions, analyzes them for useful insights, then helps CSMs apply those learnings to determine the next best action. Your CSMs will have a clear picture of the conversation customers had during each stage, so they have everything they need to set each customer up for success.

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

Gong plugs into your CRM and communications systems to capture and analyze customer data with AI so you know: which deals are at risk, how much pipeline is affected, and which opportunities to roll up in your forecast.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Gong

What is Gong?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

Gong Ratings

91 Likeliness to Recommend

1 Since last award

91 Plan to Renew

3 Since last award

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Gong?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Data Ingestion and Interoperability Includes bidirectional connections with external sources of data i.e. CRM Systems and Marketing Automation Tools, to improve the breadth of contact information.

Predictive Sales Forecasting Includes the ability to project sales/revenue over a specified period of time, using a combination of historical performance and/or external signals.

Dashboard Generate presentation ready QBRs, reports and dashboards. Includes progress to goal, growth forecasts, average sales cycle and ACV, and lead source analysis.

Scenario Analysis The solution provides the ability to create and model different projected revenue and growth scenarios based on multivariate, user-defined conditions.

Visual Pipeline Monitoring Includes customizable visualizations of the sales pipeline for monitoring pipeline health, risk, quality and goal progression.

Artificial Intelligence-Based Insights Includes predictive insights and forecasted on artificial intelligence rather than purely historical data.

Collaboration Allows teams to share translation memory and work together.

Predictive Time-Series Reporting & Analytics Includes time-series analytics on critical sales metrics, including forecasts, pipeline, activity, and quota attainment.

Pipeline Planning Determine how much pipeline is necessary to meet revenue targets, specifically, understand if there is sufficient pipeline coverage for a given quarter.

Territory Analytics and Management Includes the ability to analyze capacity and allocate resources for targeting key segments in a given territory or market.

Intelligent Alerts and Notifications Includes notifications across a range of channels including in-platform (tray notification), SMS and email customized to trigger in specific circumstances.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Conversation Intelligence

Sales Coaching

Sales Engagement Platforms

Gong Reviews

Easy to use

Likeliness to Recommend

Pros

Cons

Kelsey T.

I love Gong and think it's great for training

Likeliness to Recommend

Pros

Adeetya U.

Fab-Fanastic-Friendly

Likeliness to Recommend

Pros

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Feature Ratings

Data Ingestion and Interoperability

Predictive Sales Forecasting

Dashboard

Scenario Analysis

Visual Pipeline Monitoring

Artificial Intelligence-Based Insights

Collaboration

Predictive Time-Series Reporting & Analytics

Pipeline Planning

Territory Analytics and Management

Intelligent Alerts and Notifications

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training