What is GEP SMART?
GEP is one of the leading providers of strategic sourcing services in the world. Every year, we help hundreds of organizations save billions in spend. Staffed by experienced category specialists, our sourcing teams get sustainable results fast – real results that improve the bottom line and create competitive advantage.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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82 Likeliness to Recommend
92 Plan to Renew
74 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love GEP SMART?
Pros
- Reliable
- Caring
- Friendly Negotiation
- Respectful
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
eAuction Functionality
Consulting & Advisory
Contract Management
Community Support
Auction Management
Workflow Management
ERFx
Procurement Management
Catalog Management
Spend Analysis
Supplier Management
Vendor Capability Ratings
Availability and Quality of Training
Ease of Implementation
Business Value Created
Breadth of Features
Ease of Data Integration
Quality of Features
Vendor Support
Usability and Intuitiveness
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
GEP SMART Reviews
- Role: Vendor Management
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2022
Great solution with amazing support
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Efficient Service
Cons
- Under Delivered
Ranj V.
- Role: Vendor Management
- Industry: Manufacturing
- Involvement: Vendor Management and Renewal
Submitted Jun 2022
GEP Smart is a excellent digital tool
Likeliness to Recommend
What differentiates GEP SMART from other similar products?
I have not used any other system covering S2C capabilities, so difficult to compare. The spend module is excellent, as it provides a high number of reports for us.
What is your favorite aspect of this product?
Spend module with all the vendor & company PO data. This module allows the user to create their own reports to slice and dice the data to meet business requirements. It's very easy to use existing reports which have been created to show performance based on different time periods and covering different categories.
What do you dislike most about this product?
Nothing dislike about the product, it needs improvements such as integration between different modules rather having integration to company ERP separately for each module. For example payment term data is available in spend module but this data is not auto populated into the supplier module has to be connected to companies ERP system. Would it not make sense that integration across the module is available to have the possibility of view same data across different GEP smart modules.
What recommendations would you give to someone considering this product?
I would suggest that a lot of training support is offered any any company wanted to work with GEP Smart and explain how their current ERP systems are working what would be the best way to connect to GEP Smart to fully utilise this tool.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Michael M.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Jun 2022
A comprehensive set of out of the box features.
Likeliness to Recommend
What differentiates GEP SMART from other similar products?
Built by procurement professionals for professional procurement organizations. The broad range of modules covers the full spectrum of procurement activities, and the out of the box features allows for rapid implementation and adoption.
What is your favorite aspect of this product?
Apart from the clean, intuitive interface, the customer success management and technical support team is what makes this platform great to use. Frontline technical support is very responsive and capable, while the customer success management team supports our efforts to drive more value from the platform.
What do you dislike most about this product?
The availability of so many out of the box features does limit the ability to tailor system behavior in some instances.
What recommendations would you give to someone considering this product?
Be open to reviewing your existing processes (digital and otherwise) and improve/enhance those processes as you work to adopt to transition to SMART. While it is important to focus on minimizing/eliminating "pain points" in your current processes and system, do not lose sight of the positive aspects of your current environment as you'll want to ensure that those are translated properly as well, which the GEP implementation team handled very well in our transition to SMART.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
