What is Gainsight Customer Success?
Gainsight CS is a customer experience management solution that combines surveys, journey orchestration, and analytics to help businesses provide a best-in-class experience to their customers. Easily access customer insights in a centralized view. Utilize all survey types for a best-in-class customer feedback program.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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79 Likeliness to Recommend
4
Since last award
93 Plan to Renew
7
Since last award
77 Satisfaction of Cost Relative to Value
7
Since last award
Emotional Footprint Overview
+76 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gainsight Customer Success?
Pros
- Respectful
- Enables Productivity
- Unique Features
- Reliable
Cons
- Vendor Friendly Policies
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Account Health Tracking
Customer Scorecards
Centralized Note Taking
Reporting and Analytics
Surveys and Polling
CRM Integration
Onboarding Collateral Management
Onboarding Workflow Management
Onboarding Portal
Vendor Capability Ratings
Breadth of Features
Business Value Created
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Availability and Quality of Training
Ease of Implementation
Usability and Intuitiveness
Vendor Support
Ease of IT Administration
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Gainsight Customer Success Reviews
Marina C.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Mar 2023
Facilitate the efforts by taking the experiences
Likeliness to Recommend
What differentiates Gainsight Customer Success from other similar products?
It is a complete system unlike others, offering services that organize and show the experiences of the clients without being complicated, it allows accounts to be created that take their experiences directly from the clients, their comments or directly from them, this in order to time to plan projects go in the right direction
What is your favorite aspect of this product?
allows you to create surveys that can be viewed and even understood as graphs for better understanding, it is a program that captures and compiles the customer experience, presents it to professionals in an understandable way, it has necessary functions such as trend analysis, flow management work or even customizable models
What do you dislike most about this product?
Works as it should, I have not had any negative experience
What recommendations would you give to someone considering this product?
It is a tool mostly used for marketing study processes, or strategic plans. I recommend it mainly in these areas because it works quite well.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Efficient Service
Edith M.
- Role: Public Sector
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2023
Best Tool For Digital Adoption
Likeliness to Recommend
What differentiates Gainsight Customer Success from other similar products?
Besides being a great tool for customer success, it is also a great digital adoption platform making it unique and a must have.
What is your favorite aspect of this product?
I like that Gainsight Customer Success is amazing when it comes to matters customer success Comes with amazing features for digital adoption
What do you dislike most about this product?
With such a powerful software, I can barely have any complaint
What recommendations would you give to someone considering this product?
I recommend Gainsight Customer Success as it's powerful and resourceful and makes handling digital adoption needs easy.
Pros
- Helps Innovate
- Trustworthy
- Inspires Innovation
- Respectful
Brad A.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2022
Awesome, powerful product if used appropriately!
Likeliness to Recommend
What differentiates Gainsight Customer Success from other similar products?
Customizability and flexibility of the platform are what set it apart from the rest of any similar products. Allows you to do so much with the data you have ready and available.
What is your favorite aspect of this product?
I love the ability to combine and data from various sources and use it throughout the platform for things like, Notifications, Health Score and reports.
What do you dislike most about this product?
The UI can be a bit cumbersome, especially for Admins. It is getting better, but uniformity throughout the product is lacking a bit.
What recommendations would you give to someone considering this product?
Ensure you are ready for a platform in general. Buying this product will not solve all your problems if your processes and data aren't in place already.
Pros
- Continually Improving Product
- Trustworthy
- Respectful
- Helps Innovate