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Front

Front

8.9 / 10
Category

What is Front?

Front is a hub for all things customer communication. Front combines the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM.

Company Details


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Awards & Recognition

Front won the following awards in the Customer Service - Midmarket category

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Front Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Front.

88 Likeliness to Recommend

Up 1
Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

Up 2
Since last award


Emotional Footprint Overview

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Front?

0% Negative
4% Neutral
96% Positive

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Customer Service Knowledge Management

89

Intelligent Search

87

Customer Self Service Capabilities

86

Analytics and Reporting

86

Contact Center Integration

86

Customer Service Workflow Management

85

Customer Community Management

82

Agent Scripting

79

Multi Channel Support

78

Mobile Customer Care

76

Agent Collaboration

68

Vendor Capability Ratings

Average 86

Business Value Created

93

Ease of Implementation

93

Ease of Data Integration

91

Quality of Features

90

Availability and Quality of Training

87

Usability and Intuitiveness

86

Product Strategy and Rate of Improvement

85

Ease of IT Administration

83

Breadth of Features

82

Ease of Customization

81

Vendor Support

76

Front Reviews

Bryan R. Z.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

Love it makes my work easier.

Likeliness to Recommend

10 / 10

What differentiates Front from other similar products?

front came to my company to stay! besides of some bugs and some conversations getting mixed, this product is great to filter big amount of emails.

What is your favorite aspect of this product?

the personal comments we can add under the emails.

What do you dislike most about this product?

conversations getting mixed up

What recommendations would you give to someone considering this product?

GREAT PRODUCT

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Omollo G.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

My Experience Using Front

Likeliness to Recommend

9 / 10

What differentiates Front from other similar products?

I have used Front in many cases and it has proved to be the best as it makes customer communication easy

What is your favorite aspect of this product?

The software is affordable and very effective when it comes to communication It has been very useful

What do you dislike most about this product?

I have no issues with Front. It has been great all through

What recommendations would you give to someone considering this product?

I recommend Front for customer service as it has never failed more so when it comes to communication

Pros

  • Helps Innovate
  • Effective Service
  • Saves Time
  • Client Friendly Policies

Helen M.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Unmatched application with effective programs.

Likeliness to Recommend

9 / 10

What differentiates Front from other similar products?

We can avoid sending superfluous emails and communicate quickly and easily, which is especially crucial now that we work remotely. We have seen the advantages of greater efficiency and effectiveness. The ability to designate emails as tasks, for example, guarantees that we don't forget to respond to an email or that the email reaches the appropriate team member. Their quick customer service allows me to save replies and swiftly make changes. It is essential for managing a big number of emails in shared mailboxes.

What is your favorite aspect of this product?

It's crucial to be able to cooperate internally across emails. I also like the internal conversation structure, which is comparable to social media in that you can use emojis and other emoticons, but also more robust because there are other elements that assist make communication obvious. It also saves us time from having to forward emails one by one. It has a plethora of excellent features such as the ability to share, discuss, assign, snooze, and resurface several concerns to generate zero inbox chances. The ease of use of this instrument is attracting an increasing number of users.

What do you dislike most about this product?

I had some issues at first, but after some time, I learned that it is an easy to use and simple application; I have no issues with its features, and they continue to improve and add new simple features. I don't utilize all of the functions, but knowing they're there in case I need them is comforting.

What recommendations would you give to someone considering this product?

I believe Front is a must if you only use Outlook and have a team of more than three people because it is a very well developed program, I am satisfied with its high-quality support, and I am happy to recommend this tool to other businesses that are looking for a productive way to forge lasting relationships with clients.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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