What is FreshBooks?
FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
92 Plan to Renew
2
Since last award
81 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FreshBooks?
Pros
- Respectful
- Performance Enhancing
- Client Friendly Policies
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Expense Management
Integration APIs
General Ledger Chart of Accounts
Accounts Receivable Invoicing
Cost Revenue Tracking
Accounts Payable Purchase Orders
Cash Flow Management
Project Accounting
Dashboards, Analytics and Reporting
Reconciliation
Budgeting Forecasting
Vendor Capability Ratings
Usability and Intuitiveness
Business Value Created
Ease of Customization
Availability and Quality of Training
Ease of Implementation
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Data Integration
Breadth of Features
Vendor Support
Quality of Features
Also Featured in...
FreshBooks Reviews
Lynda N.
- Role: C-Level
- Industry: Communications
- Involvement: End User of Application
Submitted Oct 2024
Love this product! User friendly & easy to manage
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
ease of use, less complicated but still plenty of features and usability
What is your favorite aspect of this product?
ability to provide quotes and invoices in a professional manner
What do you dislike most about this product?
I wish it were a little more cost effective
What recommendations would you give to someone considering this product?
take a tour of the product and see if it fits your needs
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Jules W.
- Role: C-Level
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Oct 2024
Fantastic support and the functionality I need
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
FreshBooks truly stands out among financial management tools with its intuitive and user-friendly interface, perfectly designed to cater to small businesses like mine. Its robust invoicing capabilities streamline the billing process, allowing me to create professional invoices effortlessly and get paid faster. What really makes FreshBooks exceptional is its advanced time-tracking features, which enable seamless project management and accurate billing. Additionally, the customer support provided by FreshBooks is outstanding. Whenever I need assistance, I can rely on them to be there, offering prompt and helpful support.
What is your favorite aspect of this product?
My favorite aspect of FreshBooks is how effortlessly it streamlines my billing process. The ability to create invoices directly from time logged makes billing seamless and efficient, saving me valuable time and reducing stress. Additionally, the convenience of connecting to my bank accounts and importing expenses from credit card accounts significantly simplifies financial management. These features not only enhance my productivity but also give me greater clarity and control over my finances, making FreshBooks an indispensable tool for my business.
What do you dislike most about this product?
What's to dislike?
What recommendations would you give to someone considering this product?
If you're considering FreshBooks, you'll appreciate its overall ease of use and the efficiency it brings to managing your finances. It simplifies complex tasks, allowing you to focus more on your business. Plus, with dependable customer support, you can rest easy knowing help is always available when you need it. FreshBooks is a smart choice!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Richard A.
- Role: C-Level
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Oct 2024
Best accounting/invoicing app for creatives
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
I absolutely love FreshBooks because it’s so easy to use and perfect for creatives like me. It simplifies everything from invoicing to tracking expenses and time, so I don’t have to worry about the numbers. The customer support is amazing, and the mobile app lets me manage my projects on the go, which keeps me productive and connected with clients. It just makes running my business so much easier!
What is your favorite aspect of this product?
My absolute favorite part of Freshbooks is how easy it is to collect payments from clients. I've been using it for over ten years and have never had an issue getting paid.
What do you dislike most about this product?
I would like to see a more robust proposal designer but it's so low on my list that it's not even a real pain point.
What recommendations would you give to someone considering this product?
Look at all the options and find the one that works best for your use case. I love Freshbooks, but that doesn't mean it's the best solution for you.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
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