FreshBooks Logo Award Winner Product Badge
FreshBooks Logo Award Winner Product Badge
FreshBooks

FreshBooks

Composite Score
8.2 /10
CX Score
8.5 /10
Category
FreshBooks
8.2 /10

What is FreshBooks?

FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.

Company Details


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Awards & Recognition

FreshBooks won the following awards in the Accounting - Small Business category

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FreshBooks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FreshBooks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

92 Plan to Renew

2
Since last award

81 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FreshBooks?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Client Friendly Policies
  • Altruistic

Feature Ratings

Average 83

Expense Management

88

Integration APIs

86

General Ledger Chart of Accounts

86

Accounts Receivable Invoicing

85

Cost Revenue Tracking

85

Accounts Payable Purchase Orders

85

Cash Flow Management

85

Project Accounting

84

Dashboards, Analytics and Reporting

84

Reconciliation

83

Budgeting Forecasting

79

Vendor Capability Ratings

Average 79

Usability and Intuitiveness

83

Business Value Created

81

Ease of Customization

81

Availability and Quality of Training

80

Ease of Implementation

80

Ease of IT Administration

79

Product Strategy and Rate of Improvement

79

Ease of Data Integration

78

Breadth of Features

78

Vendor Support

78

Quality of Features

78

FreshBooks Reviews

Lorne F.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

Best tool for accounting hands down

Likeliness to Recommend

10 /10

What differentiates FreshBooks from other similar products?

In-app estimates and proposals are second to none

What is your favorite aspect of this product?

The Chart of Accounts (COA) provides an easy-to-understand and comprehensive overview of the business’s accounts.

What do you dislike most about this product?

Time tracking could have been better suited for my teams.

What recommendations would you give to someone considering this product?

Love the platform, the partner program is great too.

Pros

  • Reliable
  • Performance Enhancing
  • Efficient Service
  • Effective Service

Jarold M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

An excellent software for small businesses

Likeliness to Recommend

9 /10

What differentiates FreshBooks from other similar products?

You manage to keep accounting in an easy and simple way, you can create invoices without many complications, has a great customer service that are always ready to answer your questions and solve problems, mostly is simple to use fulfills what it promises and helps me to feel less stressed in my day to day with respect to work.

What is your favorite aspect of this product?

The billing issue has been very tedious, but with freshbook it became more bearable. On the topic of Application Programming Interfaces. It appeals to me because it brings everything together in one convenient place. All the software is so easy to use that anyone can learn to use it; creating invoices based on time recorded; and single invoices or flat rate pricing. easy billing and time tracking. I was able to integrate it with Teamwork project management software so that more complex jobs that require detailed time tracking versus tasks and milestones could be tracked there and then my time could be exported to Freshbooks.

What do you dislike most about this product?

The absence of features like email automation and scheduling, which are provided by apps like Dubsado and Honeybook, would be an example. One thing I would like to see the developers improve is to make sure that updates take at least an hour and not much longer. The feature I like the least is that this software does not create quarterly tax estimates that are required in accounting.

What recommendations would you give to someone considering this product?

The product is very easy to use and intuitive. the integration into our current business process was seamless and quick. The ability to keep this together allows for a quick glance and ensures everything is ready to go. I like creating invoices and also the general ledger I like the most as it has been a great help.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Alexander A.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

We love freshbooks because it is so easy to use

Likeliness to Recommend

9 /10

What differentiates FreshBooks from other similar products?

We have used many accounting and finance softwares, but this is the best, as we find it very easy to use and with tools that are useful for our company. It is also cloud-based, so our computers are not overloaded with information and become cluttered. It calculates taxes quickly and automatically, just by filling in a few data, the system takes care of the rest, including making the payment.

What is your favorite aspect of this product?

Making budgets is very easy, plus you can automate the development, just by changing a few data of our customers. It has a mobile application that allows us to enter the system from anywhere with internet connection, which facilitates our work, especially extra payments. We can process all the invoices issued and have them in order, which helps us to be more organized.

What do you dislike most about this product?

Some integrations with banks could not be done, so the pending payments to customers with those banks, I have to do them manually, which delays my work. Although your application helps us to make payments, the truth is that some functions and tools are not within it, which limits its use, so it would be great if all those functions that are in the web version could be within your application.

What recommendations would you give to someone considering this product?

This app is very useful and has helped me a lot with my part time business as a book publisher. I hope they improve the invoicing as they have gotten away from this part but they can improve. I also wish the app was more user friendly.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Unique Features
  • Saves Time

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