FreshBooks Customer Reviews 2026 | Accounting

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FreshBooks

Composite Score

8.2 /10

CX Score

8.5 /10

70 Reviews Write a Review

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What is FreshBooks?

FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.

Company Details

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Awards & Recognition

FreshBooks won the following awards in the Accounting - Small Business category

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2026 Emotional Footprint Champion

Latest Award, 2026

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2026

2025 Data Quadrant Champion

2025

6 Top Rated Capabilities

10 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

8 Top Rated Capabilities

10 Top Rated Features

2024

Service Experience

2024

9 Top Rated Capabilities

10 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience

2023

2022 Data Quadrant Champion

2022

8 Top Rated Capabilities

10 Top Rated Features

2022

FreshBooks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FreshBooks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

92 Plan to Renew

2
Since last award

81 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FreshBooks?

2% Negative

4% Neutral

94% Positive

Pros

Respectful
Performance Enhancing
Client Friendly Policies
Altruistic

Feature Ratings

Average 83

Expense Management

Integration APIs

General Ledger Chart of Accounts

Accounts Receivable Invoicing

Cost Revenue Tracking

Accounts Payable Purchase Orders

Cash Flow Management

Project Accounting

Dashboards, Analytics and Reporting

Reconciliation

Budgeting Forecasting

Vendor Capability Ratings

Average 79

Usability and Intuitiveness

Business Value Created

Ease of Customization

Availability and Quality of Training

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Vendor Support

Quality of Features

Also Featured in...

Accounting - Midmarket

Score 7.8

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FreshBooks Reviews

Matthew P.

Role: Finance
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Accounting software

Likeliness to Recommend

7 /10

What differentiates FreshBooks from other similar products?

Has a 30 day free trial and supports double entry accounting

What is your favorite aspect of this product?

Has expense tracking to keep our expenditures up to date and unlimited invoicing

What do you dislike most about this product?

A bit pricey but worthy the cost

What recommendations would you give to someone considering this product?

Good software i recommend all accountants to use

Pros

Efficient Service
Security Protects
Reliable
Effective Service

Role: Sales Marketing
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2024

User-friendly but limited reporting features

Likeliness to Recommend

7 /10

Pros

Client Friendly Policies
Acts with Integrity
Includes Product Enhancements
Continually Improving Product

Abigail T.

Role: Finance
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

User friendly , but less reliable than QBO & Xero.

Likeliness to Recommend

7 /10

What differentiates FreshBooks from other similar products?

Very user-friendly for business owners.

What is your favorite aspect of this product?

Invoicing & Expense tracking is very easy.

What do you dislike most about this product?

Not GAAP compliant. Balance Sheet & Cash Flow reports aren't reliable.

What recommendations would you give to someone considering this product?

Hire a bookkeeper/Accountant for the adjusting journal entries. It needs a lot of analysis & clean ups other than categorizing to right accounts.

Pros

Respectful
Security Protects
Enables Productivity
Efficient Service

Cons

Less Effective Service
Less Caring

FreshBooks

What is FreshBooks?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

FreshBooks Ratings

86 Likeliness to Recommend

1 Since last award

92 Plan to Renew

2 Since last award

81 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love FreshBooks?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Integration APIs Ability of the software to interface with legacy and other third party applications.

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Also Featured in...

Accounting - Midmarket

FreshBooks Reviews

Matthew P.

Accounting software

Likeliness to Recommend

Pros

User-friendly but limited reporting features

Likeliness to Recommend

Pros

Abigail T.

User friendly , but less reliable than QBO & Xero.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Expense Management

Integration APIs

General Ledger Chart of Accounts

Accounts Receivable Invoicing

Cost Revenue Tracking

Accounts Payable Purchase Orders

Cash Flow Management

Project Accounting

Dashboards, Analytics and Reporting

Reconciliation

Budgeting Forecasting

Vendor Capability Ratings

Usability and Intuitiveness

Business Value Created

Ease of Customization

Availability and Quality of Training

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Vendor Support

Quality of Features