FreshBooks Customer Reviews 2026 | Accounting

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FreshBooks

Composite Score

8.2 /10

CX Score

8.5 /10

70 Reviews Write a Review

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What is FreshBooks?

FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.

Company Details

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Awards & Recognition

FreshBooks won the following awards in the Accounting - Small Business category

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2026 Emotional Footprint Champion

Latest Award, 2026

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2026

2025 Data Quadrant Champion

2025

6 Top Rated Capabilities

10 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

8 Top Rated Capabilities

10 Top Rated Features

2024

Service Experience

2024

9 Top Rated Capabilities

10 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience

2023

2022 Data Quadrant Champion

2022

8 Top Rated Capabilities

10 Top Rated Features

2022

FreshBooks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FreshBooks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

92 Plan to Renew

2
Since last award

81 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FreshBooks?

2% Negative

4% Neutral

94% Positive

Pros

Respectful
Performance Enhancing
Client Friendly Policies
Altruistic

Feature Ratings

Average 83

Expense Management

Integration APIs

General Ledger Chart of Accounts

Accounts Receivable Invoicing

Cost Revenue Tracking

Accounts Payable Purchase Orders

Cash Flow Management

Project Accounting

Dashboards, Analytics and Reporting

Reconciliation

Budgeting Forecasting

Vendor Capability Ratings

Average 79

Usability and Intuitiveness

Business Value Created

Ease of Customization

Availability and Quality of Training

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Vendor Support

Quality of Features

Also Featured in...

Accounting - Midmarket

Score 7.8

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FreshBooks Reviews

Christine D.

Role: Operations
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2026

A good softweare alternative to Quickbooks

Likeliness to Recommend

9 /10

What differentiates FreshBooks from other similar products?

Some of the market software can be a little convoluted when using their products. Freshbooks offers a simple way to: manage invoices, track your spending, issue payments/collect payments.

What is your favorite aspect of this product?

Easy to create/edit invoices under one project, easy to upload documents pertaining to the projects, easy to update the payment formats receeived for the invoice (if it did not come through freshbooks directly like ACH, check, wire, etc.)

What do you dislike most about this product?

There was one chart we were trying to create and we spoke with the technical support team and they said it will be something implemented down the pike. We created a wrok around for the missing option regarding adding expenses to the project amd showing a tally with that long with the invoices. RIght now, all you can see is the entry for the expenses but nothing showing a running total.

What recommendations would you give to someone considering this product?

If you don't have complicated projects and simply want to input your invoices, receive/issue payments, and keep a tally of your projects, then this is the go to software for you.

Pros

Reliable
Enables Productivity
Saves Time
Helps Innovate

Noyal P.

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2026

Best product in the market

Likeliness to Recommend

9 /10

What differentiates FreshBooks from other similar products?

User friendly product with great UI experience. Runs smoothly

What is your favorite aspect of this product?

Organisation of tiles and functions, great UI, gives best experience

What do you dislike most about this product?

Artificial intelligence should be improved with more features included

What recommendations would you give to someone considering this product?

Try it and see how great this product is with end using and experience

Pros

Continually Improving Product
Reliable
Unique Features
Efficient Service

Funom H.

Role: Finance
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2025

Simple accounting Tool

Likeliness to Recommend

8 /10

What differentiates FreshBooks from other similar products?

FreshBooks stands out for its simple and user-friendly design, making it easy to manage invoices, track expenses, and monitor cash flow without needing advanced accounting knowledge.

What is your favorite aspect of this product?

I like how easy it is to create and send professional invoices, track payments, and see who still owes money all in one place.

What do you dislike most about this product?

Some of the advanced reporting features are limited compared to other accounting tools, and customization options could be better.

What recommendations would you give to someone considering this product?

FreshBooks is perfect for small businesses or freelancers who want straightforward accounting and invoicing. If you need more complex financial tools, you might want to explore the higher plans.

Pros

Helps Innovate
Reliable
Performance Enhancing
Unique Features

FreshBooks

What is FreshBooks?

Company Details

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Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

FreshBooks Ratings

86 Likeliness to Recommend

1 Since last award

92 Plan to Renew

2 Since last award

81 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love FreshBooks?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Integration APIs Ability of the software to interface with legacy and other third party applications.

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Also Featured in...

Accounting - Midmarket

FreshBooks Reviews

Christine D.

A good softweare alternative to Quickbooks

Likeliness to Recommend

Pros

Noyal P.

Best product in the market

Likeliness to Recommend

Pros

Funom H.

Simple accounting Tool

Likeliness to Recommend

Pros

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Feature Ratings

Expense Management

Integration APIs

General Ledger Chart of Accounts

Accounts Receivable Invoicing

Cost Revenue Tracking

Accounts Payable Purchase Orders

Cash Flow Management

Project Accounting

Dashboards, Analytics and Reporting

Reconciliation

Budgeting Forecasting

Vendor Capability Ratings

Usability and Intuitiveness

Business Value Created

Ease of Customization

Availability and Quality of Training

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Vendor Support

Quality of Features