What is FastSpring?
FastSpring is the trusted ecommerce partner for companies that sell software around the world. Companies using FastSpring’s full-service ecommerce solution sell more, stay lean, and compete big. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with an office in Amsterdam.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
99 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FastSpring?
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Payment Processing
Content Localization
Shopping Cart Management
ERP Integration
Catalog Management
Guided Selling
Order Management
Content Management
Multi-Storefront
Integrated Search
Reporting and Analytics
Vendor Capability Ratings
Business Value Created
Vendor Support
Ease of IT Administration
Quality of Features
Ease of Implementation
Availability and Quality of Training
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
FastSpring Reviews
Dio (Dionisios) F.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Nov 2022
FastSpring: Stable, reliable and functional
Likeliness to Recommend
What differentiates FastSpring from other similar products?
It is an ecommerce platform and payment processor specially developed for companies selling software. This tool provides an ecommerce software implemented in the cloud, meets the needs of subscriptions and SaaS, grants permissions and tickets for transactions, only digital without supporting stores with physical products. This is not a constraint on its growth prospects, as digital products are becoming increasingly diverse and in demand.
What is your favorite aspect of this product?
FastSpring offers its users a free trial of its software. As for contracting its full services, a quote is prepared taking into consideration the type of currency, size of transactions and other related aspects.
What do you dislike most about this product?
FastSpring continues to grow and now handles much larger companies. They do not show the same interest in smaller companies as they did in the beginning. As a result, support and feature requests are not fulfilled. The dashboard is outdated. They need to improve the customization section of the dashboard to provide more options and make it much easier to understand.
What recommendations would you give to someone considering this product?
The advancement of e-commerce gave this tool a challenge: permanence over time both in quality and technological edge. Due to the exponential growth of the demand for digital products, it was necessary to be adaptable and customizable for each customer, so there are no designed plans, but work based on budgets. But this expansion not only touched aspects such as the cost of services, but also the technical service and payment methods. As for the language of its software, it had to diversify and is now available in more than 15 languages.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Felicit U.
- Role: Finance
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2022
Objective Platform for E-commerce.
Likeliness to Recommend
What differentiates FastSpring from other similar products?
FastSpring is an accurate platform for e-commerce and business management.
What is your favorite aspect of this product?
FastSpring is competent in receiving the appropriate business payments.
What do you dislike most about this product?
FastSpring is quality in engaging the customers for more satisfaction.
What recommendations would you give to someone considering this product?
FastSpring is a quality and accountable e-commerce Solution for businesses.
Pros
- Helps Innovate
- Unique Features
- Efficient Service
- Saves Time
Aliya W.
- Role: Finance
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2022
Its simplicity is admirable!
Likeliness to Recommend
What differentiates FastSpring from other similar products?
I want to start by praising their support staff, who are all friendly and devout. When I have occasionally needed to speak with technical support, their expertise and turnaround times have been excellent. Second, one of its distinctive features is the power to generate a custom estimate for a buyer and then just provide them a link to finish the transaction.
What is your favorite aspect of this product?
The most fascinating aspect to take into account is its simplicity, aside from the fact that it is pretty balanced and neither more user-friendly nor more sophisticated would make it riskier or more challenging for us to utilize. FastSpring is also one of my favorite platforms because it responds quickly to our requests and routinely upgrades the platform to conform to its customer and legal standards while causing the least amount of user interruption possible.
What do you dislike most about this product?
I noticed that the reporting and graphical interface for seeing sales is not as effective as it may be. We require an up-to-date, adaptable reporting interface in addition to a graphical interface for viewing sales and transactions in painstaking depth. Another thing that I loathe is the limited number of payment choices.
What recommendations would you give to someone considering this product?
Well, in my view, if you desire to avoid the struggles of managing an online good selling business, you should have this product. Every complexity along this journey will be addressed by FastSpring. By simply copying an existing product and adding the ability to edit product-specific attributes, new goods may be easily set up.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy