What is FastSpring?
FastSpring is the trusted ecommerce partner for companies that sell software around the world. Companies using FastSpring’s full-service ecommerce solution sell more, stay lean, and compete big. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with an office in Amsterdam.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
99 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FastSpring?
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Payment Processing
Content Localization
Shopping Cart Management
ERP Integration
Catalog Management
Guided Selling
Order Management
Content Management
Multi-Storefront
Integrated Search
Reporting and Analytics
Vendor Capability Ratings
Business Value Created
Vendor Support
Ease of IT Administration
Quality of Features
Ease of Implementation
Availability and Quality of Training
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
FastSpring Reviews
Carlos P.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2022
Receive your electronic payment through FastSpring
Likeliness to Recommend
What differentiates FastSpring from other similar products?
FastSpring represents a payment solution for our e-commerce stores that adapts perfectly to our operations, through its use we have been able to solve the problem of accepting payments with other e-commerce platforms, it has provided us with security and the payments arrive to our bank accounts instantly. It provides a range of payment options that have helped us to increase our income quickly.
What is your favorite aspect of this product?
Its integration with other platforms to receive payments is one of the most useful things of the platform because we can have different means to receive money from our customers for our products and services. Very intuitive user interface that allows us to know in depth each of the steps to follow in the collections and optimizing our sales lines. For small businesses FastSpring represents an excellent solution in the whole subject of e-commerce.
What do you dislike most about this product?
We would like to improve the customization of the dashboard as we consider that it is lagging behind other e-commerce tools on the market. When some users unintentionally make a mistake when entering their email we have problems to receive their billing, you could add the option to confirm email to avoid this problem. All in all, the tool works quite well so there are few cons to say.
What recommendations would you give to someone considering this product?
FastSpring was characterized as a platform dedicated to small and medium businesses, over time FastSpring has become even more globalized, which has shown us that the tool is no longer dedicated to small businesses and its support is no longer the same as it was a while ago which leaves a bad taste in the mouth. FastSpring is a great solution for anyone who needs to restore their electronic payment options, quickly and securely.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Unique Features
Angel W.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2022
FastSpring the best for our payments and sales
Likeliness to Recommend
What differentiates FastSpring from other similar products?
This is a very complete software that has helped us to increase our sales thanks to the tools it gives us, such as the variety of payments it offers like online payments, mobile payments, email payments and more. It allowed us to expand our variety of payment methods, giving the customer more options for their purchase.
What is your favorite aspect of this product?
It allows us to integrate other payment methods such as PayPal, Amazon pay and many others, in addition to receiving payments in foreign currencies. We can invoice through the program and make payments automatically, it also gives us the option to send email to customers when they are late with their payments.
What do you dislike most about this product?
The software can be a bit complicated to set up, especially setting up with partner banks and payment platforms. It was a lengthy process, which with the help of the technical support we were able to accomplish. Also entering the products into the platform was a long and cumbersome process, I would have loved to have it done automatically.
What recommendations would you give to someone considering this product?
This software is the perfect solution for payments, sales and invoices for any company, ideal for online stores. It is a simple software to use although complicated to configure, but once the whole system is installed and set up, all operations and management is done in an almost intuitive way.
Pros
- Performance Enhancing
- Unique Features
- Caring
- Saves Time
Josue H.
- Role: Sales Marketing
- Industry: Machinery
- Involvement: IT Leader or Manager
Submitted Nov 2022
Stress-free tax collection
Likeliness to Recommend
What differentiates FastSpring from other similar products?
FastSpring is the way software and SaaS companies sell online in more places around the world. We handle all payment needs, from subscription management to tax collection, shipping and more, so your business can go further, faster.
What is your favorite aspect of this product?
FastSpring helps you move quickly with global payments, allowing you to accept dozens of payment methods and currencies from the first day you use the platform. If a payment fails on the first attempt, the system retries using a secondary gateway, all without you or anyone on your support team having to intervene. Resulting in happier customers. Fewer emails about failed payments. And more revenue in your account.
What do you dislike most about this product?
A direct integration into native apps, not just web pages, the dashboard is outdated. Need to improve the customization section of the dashboard to provide more options and make it much easier to understand.
What recommendations would you give to someone considering this product?
Free trials, tiered pricing models, the ability to pause subscriptions, self-service portals and more, all in one customizable tool, is a unique service available to SaaS, software and digital product vendors, anywhere in the world. It will increase approval rates, keep you compliant and respond to any sales tax or VAT related audits, so you don't have to.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity