FastSpring Logo Award Winner Product Badge
FastSpring Logo Award Winner Product Badge
FastSpring

FastSpring

8.5 /10
Category
FastSpring
8.5 /10

What is FastSpring?

FastSpring is the trusted ecommerce partner for companies that sell software around the world. Companies using FastSpring’s full-service ecommerce solution sell more, stay lean, and compete big. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with an office in Amsterdam.

Company Details


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Awards & Recognition

FastSpring won the following awards in the B2B eCommerce category

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FastSpring Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FastSpring.

89 Likeliness to Recommend

99 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FastSpring?

1% Negative
7% Neutral
92% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 83

Payment Processing

87

Content Localization

86

Shopping Cart Management

86

ERP Integration

83

Catalog Management

83

Guided Selling

82

Order Management

82

Content Management

82

Multi-Storefront

81

Integrated Search

81

Reporting and Analytics

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Vendor Support

85

Ease of IT Administration

85

Quality of Features

83

Ease of Implementation

83

Availability and Quality of Training

82

Breadth of Features

82

Usability and Intuitiveness

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Ease of Customization

77

FastSpring Reviews

Dio (Dionisios) F.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

FastSpring: Stable, reliable and functional

Likeliness to Recommend

9 /10

What differentiates FastSpring from other similar products?

It is an ecommerce platform and payment processor specially developed for companies selling software. This tool provides an ecommerce software implemented in the cloud, meets the needs of subscriptions and SaaS, grants permissions and tickets for transactions, only digital without supporting stores with physical products. This is not a constraint on its growth prospects, as digital products are becoming increasingly diverse and in demand.

What is your favorite aspect of this product?

FastSpring offers its users a free trial of its software. As for contracting its full services, a quote is prepared taking into consideration the type of currency, size of transactions and other related aspects.

What do you dislike most about this product?

FastSpring continues to grow and now handles much larger companies. They do not show the same interest in smaller companies as they did in the beginning. As a result, support and feature requests are not fulfilled. The dashboard is outdated. They need to improve the customization section of the dashboard to provide more options and make it much easier to understand.

What recommendations would you give to someone considering this product?

The advancement of e-commerce gave this tool a challenge: permanence over time both in quality and technological edge. Due to the exponential growth of the demand for digital products, it was necessary to be adaptable and customizable for each customer, so there are no designed plans, but work based on budgets. But this expansion not only touched aspects such as the cost of services, but also the technical service and payment methods. As for the language of its software, it had to diversify and is now available in more than 15 languages.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Felicit U.

  • Role: Finance
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Objective Platform for E-commerce.

Likeliness to Recommend

9 /10

What differentiates FastSpring from other similar products?

FastSpring is an accurate platform for e-commerce and business management.

What is your favorite aspect of this product?

FastSpring is competent in receiving the appropriate business payments.

What do you dislike most about this product?

FastSpring is quality in engaging the customers for more satisfaction.

What recommendations would you give to someone considering this product?

FastSpring is a quality and accountable e-commerce Solution for businesses.

Pros

  • Helps Innovate
  • Unique Features
  • Efficient Service
  • Saves Time

Aliya W.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Its simplicity is admirable!

Likeliness to Recommend

9 /10

What differentiates FastSpring from other similar products?

I want to start by praising their support staff, who are all friendly and devout. When I have occasionally needed to speak with technical support, their expertise and turnaround times have been excellent. Second, one of its distinctive features is the power to generate a custom estimate for a buyer and then just provide them a link to finish the transaction.

What is your favorite aspect of this product?

The most fascinating aspect to take into account is its simplicity, aside from the fact that it is pretty balanced and neither more user-friendly nor more sophisticated would make it riskier or more challenging for us to utilize. FastSpring is also one of my favorite platforms because it responds quickly to our requests and routinely upgrades the platform to conform to its customer and legal standards while causing the least amount of user interruption possible.

What do you dislike most about this product?

I noticed that the reporting and graphical interface for seeing sales is not as effective as it may be. We require an up-to-date, adaptable reporting interface in addition to a graphical interface for viewing sales and transactions in painstaking depth. Another thing that I loathe is the limited number of payment choices.

What recommendations would you give to someone considering this product?

Well, in my view, if you desire to avoid the struggles of managing an online good selling business, you should have this product. Every complexity along this journey will be addressed by FastSpring. By simply copying an existing product and adding the ability to edit product-specific attributes, new goods may be easily set up.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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