What is Eureka?
The Eureka engagement analytics platform transforms the Voice of Your Customers and Agents into operational intelligence at scale with automated performance and sentiment scoring, topic discovery and trend presentation.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
93 Likeliness to Recommend
100 Plan to Renew
71 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Eureka?
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Unique Features
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Conversation Coaching
Call Analytics
Role-Based Access
Manager Annotation and Feedback
Call Recording
Application Integration
Artificial Intelligence Engine
Pipeline Visibility
Dashboards and Reporting
Audio Transcription
Mobile Support
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Implementation
Quality of Features
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Eureka Reviews
Sushant N.
- Role: Industry Specific Role
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Jun 2023
Best interaction analytics tool for XD
Likeliness to Recommend
What differentiates Eureka from other similar products?
It's NLP engine is robust and provide more accuracy than many other products. Alisha it's GUI is user friendly and very easy to understand
What is your favorite aspect of this product?
It empower everyone from agent level to leadership level.
What do you dislike most about this product?
Inbuilt reporting function was not available but I got to know that Callminer Eureka team already working on this
What recommendations would you give to someone considering this product?
This is the best futuristic tool, specially for the contact center industry. Using this will definitely save lot of man hours and not just that it can also reduce risk as it can automate/audit 100% of contacts.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
abby w.
- Role: Operations
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Jun 2023
Call Center Tool for your Toolbox!
Likeliness to Recommend
What differentiates Eureka from other similar products?
The interface is user friendly and easy to follow! You can dig in and understand what it is showing you without needing loads of training.
What is your favorite aspect of this product?
The illuminate feature to help find phrasing we might have missed has helped for more accurate category building.
What do you dislike most about this product?
Having to redact strings of numbers.
What recommendations would you give to someone considering this product?
Consider not only the staff you need to use the software, but also make sure you have a plan to act on the insights you're getting.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Effective Service
MICKLE S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2023
Awesome One!
Likeliness to Recommend
What differentiates Eureka from other similar products?
Quality, easy to use
What is your favorite aspect of this product?
Its features......
What do you dislike most about this product?
Awesome quality
What recommendations would you give to someone considering this product?
Highly recommended! .. 5 Stars
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Caring