What is Eracent IT Management Center?
The IT Management Center™ (ITMC), is a comprehensive lifecycle management for all assets and licenses, providing continuous tracking from planning through refresh/retirement. Supports optimized utilization of all assets from acquisition to disposition, and provides a baseline that is not dependent on dynamic discovery data that can constantly change.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
94 Plan to Renew
3
Since last award
77 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Eracent IT Management Center?
Pros
- Acts with Integrity
- Respectful
- Trustworthy
- Client Friendly Policies
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Integrated Discovery
Data Import Export and Aggregation
Analytics and Reporting
Data Center Analytics
Software Recognition Library
Software Usage Metering
End to End Lifecycle Management
Decentralized Management
Advanced License Management
Financial Analysis
Cloud License Management
Vendor Capability Ratings
Vendor Support
Ease of Data Integration
Business Value Created
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of IT Administration
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Availability and Quality of Training
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Eracent IT Management Center Reviews
Jack S.
- Role: Information Technology
- Industry: Government
- Involvement: IT Leader or Manager
Submitted Dec 2020
Ok but doesn't integrate well with better players
Likeliness to Recommend
What differentiates Eracent IT Management Center from other similar products?
Inexpensive as we were early adopters.
What is your favorite aspect of this product?
Fairly easy to upgrade and deploy
What do you dislike most about this product?
Poor integration with ServiceNow. Lacking in identification of open source products
What recommendations would you give to someone considering this product?
If you have a small budget and need to do minimal software and hardware asset management this will work for you
Pros
- Respectful
- Continually Improving Product
- Reliable
- Enables Productivity
Cons
- Inhibits Innovation
- Less Performance Enhancing
- Commodity Features
Mike P.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Dec 2020
Solid product
Likeliness to Recommend
What differentiates Eracent IT Management Center from other similar products?
User interface and streamlined implementation process
What is your favorite aspect of this product?
User initiative
What do you dislike most about this product?
Still takes a bit of time to comb through and understand all the reports
What recommendations would you give to someone considering this product?
Have a solid understanding of what exactly you are trying to see, and how you would like to view/ slice and dice the data.
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Caring
- Role: Consultant
- Industry: Transportation
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2020
Recommended. Great technical support, too!
Likeliness to Recommend
Pros
- Continually Improving Product
- Caring
- Respectful
- Generous Negotitation