What is Drift Conversation Cloud?
With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
97 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Drift Conversation Cloud?
Pros
- Helps Innovate
- Respectful
- Includes Product Enhancements
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Personalized Service
Voice or Text Input
Leads Generation
Scheduled Availability
Application Programming Interface
Translation
Workflow Processing
Wayfinding
Multi-channel
Knowledgebase
Integration With CRM
Vendor Capability Ratings
Breadth of Features
Quality of Features
Ease of Implementation
Ease of Customization
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Availability and Quality of Training
Ease of IT Administration
Business Value Created
Ease of Data Integration
Vendor Support
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Drift Conversation Cloud Reviews
David M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2021
Raise the level of your commercial experience
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
Drift me allows for a unique support experience and integrates seamlessly with different platforms. They constantly add new features and improve the experience for our customers and us.
What is your favorite aspect of this product?
The ease with which I can display products and services in a complete catalog and capture a higher volume of potential customers and respond to each one precisely and with the most incredible speed of response. It can provide information to customers by programming and configuring the system to give global and specific answers.
What do you dislike most about this product?
It has some functions that program themselves without the user having done so, such as tagging customers by mentioning them when they do not belong to them.
What recommendations would you give to someone considering this product?
For any company whose objective is to boost its market and commercial scope, this platform is ideal for offering a comfortable experience to potential customers and the company that needs to manage its sales and bring closer management of its negotiations.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Katrina M.
- Role: Industry Specific Role
- Industry: Other
- Involvement: IT Leader or Manager
Submitted May 2021
Excellent tool for building chatbots
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
I have no experience from similar products as Drift.
What is your favorite aspect of this product?
It offers tools for building chatbots that can serve clients effectively. We have automated our service platforms and focused on more important tasks. Our clients can easily be served by sending their requests through automated platform
What do you dislike most about this product?
I have not disliked anything from this product.
What recommendations would you give to someone considering this product?
For effective building of great chatbot for excellent automation I highly recommend Drift.
Pros
- Continually Improving Product
- Trustworthy
- Unique Features
- Efficient Service
PETER B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2021
Advantage In Competition With Drift
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
Drift is easy to implement. Great UI from front to back.
What is your favorite aspect of this product?
The routing is handled very well. Real time conversations are made possible. We are able to responfd to questions even during non-business hours. Clients can book meetings directly on the platform with our staff. Through Drift we can get new leads to clients. Sales have been greatly increased. The buying experience is made appealing for the buyers.
What do you dislike most about this product?
We dislike nothing so far.
What recommendations would you give to someone considering this product?
Drift has greatly helped us to boost our business and increase our sales. We love it.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
