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Docusign

DocuSign

Composite Score
8.9 /10
CX Score
9.0 /10
Category
DocuSign
8.9 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative
7% Neutral
91% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 86

E-Signatures

89

Digital Signature

88

User-Friendly

88

Mobile

86

Audit Trail

86

Security

86

Regulatory Compliance

85

Notifications

85

Workflow

84

Templates

83

Cloud/On-Prem/Hybrid Deployment

83

Vendor Capability Ratings

Average 84

Usability and Intuitiveness

87

Ease of Implementation

87

Business Value Created

85

Ease of Data Integration

84

Quality of Features

83

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Availability and Quality of Training

82

Ease of Customization

82

Vendor Support

82

DocuSign Reviews

Nidhi C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2026

Fast Implement and reliable.

Likeliness to Recommend

8 /10

What differentiates DocuSign from other similar products?

I use docusign for all my freelance contracts and it save me a lot of work since i start using it. It is an improvement over sending word documents back and forth, because it creates a final unalterable version that everyone can sign off on. Its the best because it works directly well on my phone and that is all i use to do work nowadays.

What is your favorite aspect of this product?

The "templates" function is a must have for my ongoing agreements and stops me from entering the same detail week in and week out. I also love that it automatically sends a copy of the final document to everyone who’s involved so i don’t have to remember doing it myself. It is a smart and efficient tool.

What do you dislike most about this product?

If you only happen to have a couple clients a month, the cost can be kind of high. I also think deleting older documents is a few clicks too much. Sometimes the signature fields will not snap to the grid as i would like them to.

What recommendations would you give to someone considering this product?

Well worth the app price, i highly recommend to any freelancer/small business owner it is a very professional tool save you lots of time and hassle. Users it is absolutely worth the cost for time saved on admin work.

Pros

  • Enables Productivity
  • Trustworthy
  • Respectful
  • Client Friendly Policies

Cons

  • Vendor's Interest First
  • Commodity Features

Himaanshu L.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2026

Reliable and efficient platform agreement platform

Likeliness to Recommend

8 /10

What differentiates DocuSign from other similar products?

Its market maturity, strong compliance framework, and reliable audit trail make it a trusted choice for handling agreements. The platform is stable and widely accepted, which reduces friction in business transactions.

What is your favorite aspect of this product?

Ease of sending and tracking agreements. It significantly reduces turnaround time and keeps everything centralized.

What do you dislike most about this product?

Advanced workflow customized can feel slightly complex at times, especially for non technical users.

What recommendations would you give to someone considering this product?

I would recommend it for teams that handle contracts regularly and need a secure, reliable e-signature solution.

Pros

  • Enables Productivity
  • Saves Time
  • Security Protects
  • Helps Innovate

Ruchik P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2026

the best for legal compliance.

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

for my law practice docusign is the only E-signature tool that reliably checks all boxes for what needs to be legally compliant in my jurisdiction. it is the best because the certificate of completion offers all the evidence i need for court if a deal is ever contested. It tells you a lot more than just simple logs, which is well worth the price with other cheaper platforms.

What is your favorite aspect of this product?

the templates feature has enabled my staff to prepare documents a lot quicker than before. Another thing i like is the password protection of your files which gives you extra security for very sensitive files. the system is really stable and we did not lose any data or experienced any significant outages since we started using it three years back.

What do you dislike most about this product?

the tag-editing interface can be a little clunky when you have many signature fields near each other on a single page. its also rather costy when you start adding more advanced modules. the mobile version is limited by not having all of the features available on the desktop app.

What recommendations would you give to someone considering this product?

this is a must have for absolutely anyone in the legal or financial field. the security features that you enjoy with them offer unparalleled peace of mind in the industry. so it is a solid and professional solution for serious businesses.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Client Friendly Policies
  • Altruistic

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