What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Mobile
Audit Trail
Security
Regulatory Compliance
Notifications
Workflow
Templates
Cloud/On-Prem/Hybrid Deployment
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Ease of Data Integration
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Vendor Support
DocuSign Reviews
Satish A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2026
Very intuitive and fast
Likeliness to Recommend
What differentiates DocuSign from other similar products?
I have signed documents with docusign, purely because it just seems a hell of a lot more modern than the old school faxing shit. and the fact that we could plug it directly into our own website. it is the best, because it is set it and forget it. once set up you mostly forget about it and with the templates you have everything done once, which is one of the things i really want from my business software.
What is your favorite aspect of this product?
My clients frequently mention how that signing process was so easy to do. I love that it works in any browser without downloading a plugin or an app. the dotted progress bar at the top of the document is a tiny but major feature as it shows you exactly how much more the signer needs to do. it stops them getting frustrated and quitting half way through which used to be a problem for us.
What do you dislike most about this product?
The automated emails ends up in the junk folder of my clients sometimes and that causes delays. I have to tell people to check their spam which is a little bit annoying.
What recommendations would you give to someone considering this product?
To find out more, including a professional approach to contract negotiation is a must. it is dependable, and it is super easy for your customers to navigate alone.
Pros
- Helps Innovate
- Enables Productivity
- Efficient Service
- Client Friendly Policies
Please tell us why you think this review should be flagged.
Kara P.
- Role: Finance
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2026
Enhancing contract workflows with DocuSign
Likeliness to Recommend
What differentiates DocuSign from other similar products?
DocuSign is part of a broader agreement management platform that spans everything from document generation and workflows to storage and analytics. Many alternatives focus just on the act of signing, whereas DocuSign targets the full contract lifecycle.
What is your favorite aspect of this product?
I truly admire how quick and straightforward it is to upload a document, add signature fields, and send it out within minutes. The tracking feature gives me peace of mind because I can see exactly when a document is opened and signed, without constantly following up. I also like that everything is stored in one place, making it easy to access completed agreements whenever needed.
What do you dislike most about this product?
It has consistently met my expectations, and I have not faced any major issues that would negatively impact my workflow.
What recommendations would you give to someone considering this product?
If you send similar documents often, set up templates. Templates save tons of time and reduce errors compared to starting from scratch each time.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Unique Features
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Sunil A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2026
no more paper chasing for me.
Likeliness to Recommend
What differentiates DocuSign from other similar products?
I used to have to print it all out and send it by mail, which was such a hassle compared to this. the regular pdf editors don't also work that well as docusign just tracks everything on a real time basis. one i prefer over others because everyone recognize name and seems more secure sending high value contracts to my new clients. it saves me minimum three days waiting for the mail to come and for this reason only, i think it is currently best in market.
What is your favorite aspect of this product?
My favorite part is the mobile app where i can literally sign a multi page lease while standing in line getting my coffee. it is so smoother and the interface does not lag at all even when the file size is huge. i also find the automated reminders to people who don’t sign up helpful because i dont like sending out nag emails. it makes the entire biz look pro and techy which is a huge win for my small business.
What do you dislike most about this product?
and the signature tags are a little finicky on a small screen. if there are TONS of little boxes to fill it can get irritating to zoom in and out nonstop. i wish the desktop version is a little cheaper for single users.
What recommendations would you give to someone considering this product?
This tool is a MUST for you if you want to stop wasting money on ink and stamps. it will make the legal side of running a business less-stressful and fast.
Pros
- Effective Service
- Client Friendly Policies
- Fair
- Security Protects
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