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DocuSign Logo Award Winner Product Badge
Docusign

DocuSign

Composite Score
8.9 /10
CX Score
9.0 /10
Category
DocuSign
8.9 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative
7% Neutral
91% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 86

E-Signatures

89

Digital Signature

88

User-Friendly

88

Mobile

86

Audit Trail

86

Security

86

Regulatory Compliance

85

Notifications

85

Workflow

84

Templates

83

Cloud/On-Prem/Hybrid Deployment

83

Vendor Capability Ratings

Average 84

Usability and Intuitiveness

87

Ease of Implementation

87

Business Value Created

85

Ease of Data Integration

84

Quality of Features

83

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Availability and Quality of Training

82

Ease of Customization

82

Vendor Support

82

DocuSign Reviews

Satish A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2026

Very intuitive and fast

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

I have signed documents with docusign, purely because it just seems a hell of a lot more modern than the old school faxing shit. and the fact that we could plug it directly into our own website. it is the best, because it is set it and forget it. once set up you mostly forget about it and with the templates you have everything done once, which is one of the things i really want from my business software.

What is your favorite aspect of this product?

My clients frequently mention how that signing process was so easy to do. I love that it works in any browser without downloading a plugin or an app. the dotted progress bar at the top of the document is a tiny but major feature as it shows you exactly how much more the signer needs to do. it stops them getting frustrated and quitting half way through which used to be a problem for us.

What do you dislike most about this product?

The automated emails ends up in the junk folder of my clients sometimes and that causes delays. I have to tell people to check their spam which is a little bit annoying.

What recommendations would you give to someone considering this product?

To find out more, including a professional approach to contract negotiation is a must. it is dependable, and it is super easy for your customers to navigate alone.

Pros

  • Helps Innovate
  • Enables Productivity
  • Efficient Service
  • Client Friendly Policies

Kara P.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2026

‎Enhancing contract workflows with DocuSign

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

‎DocuSign is part of a broader agreement management platform that spans everything from document generation and workflows to storage and analytics. Many alternatives focus just on the act of signing, whereas DocuSign targets the full contract lifecycle.

What is your favorite aspect of this product?

‎I truly admire how quick and straightforward it is to upload a document, add signature fields, and send it out within minutes. The tracking feature gives me peace of mind because I can see exactly when a document is opened and signed, without constantly following up. I also like that everything is stored in one place, making it easy to access completed agreements whenever needed.

What do you dislike most about this product?

‎It has consistently met my expectations, and I have not faced any major issues that would negatively impact my workflow.

What recommendations would you give to someone considering this product?

If you send similar documents often, set up templates. Templates save tons of time and reduce errors compared to starting from scratch each time.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Unique Features

Sunil A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2026

no more paper chasing for me.

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

I used to have to print it all out and send it by mail, which was such a hassle compared to this. the regular pdf editors don't also work that well as docusign just tracks everything on a real time basis. one i prefer over others because everyone recognize name and seems more secure sending high value contracts to my new clients. it saves me minimum three days waiting for the mail to come and for this reason only, i think it is currently best in market.

What is your favorite aspect of this product?

My favorite part is the mobile app where i can literally sign a multi page lease while standing in line getting my coffee. it is so smoother and the interface does not lag at all even when the file size is huge. i also find the automated reminders to people who don’t sign up helpful because i dont like sending out nag emails. it makes the entire biz look pro and techy which is a huge win for my small business.

What do you dislike most about this product?

and the signature tags are a little finicky on a small screen. if there are TONS of little boxes to fill it can get irritating to zoom in and out nonstop. i wish the desktop version is a little cheaper for single users.

What recommendations would you give to someone considering this product?

This tool is a MUST for you if you want to stop wasting money on ink and stamps. it will make the legal side of running a business less-stressful and fast.

Pros

  • Effective Service
  • Client Friendly Policies
  • Fair
  • Security Protects

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