What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Mobile
Audit Trail
Security
Regulatory Compliance
Notifications
Workflow
Templates
Cloud/On-Prem/Hybrid Deployment
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Ease of Data Integration
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Vendor Support
DocuSign Reviews
Zinat K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2026
Great for complex workflows.
Likeliness to Recommend
What differentiates DocuSign from other similar products?
If you have complicated documents with multiple signers and varying types of input required docusign is the way to go. i use because it has more powerful conditional logic features than you will find in simpler apps like preview or basic pdf editors. we can create interactive forms that take you through, so there aren't any mistakes.
What is your favorite aspect of this product?
I really like the ability to "comments" on the document, which allows signers to ask questions directly on it beforfe they sign. it keeps all the conversation in one place and avoids long email strings. the security features such as two-factor authentication for signers provide us with an additional layer of protection when carrying out our most important deals.
What do you dislike most about this product?
The learning curve on the more advanced features is pretty high and it took me some time to get a hang of the template builder. I also thought that subscription price was pretty steep compared to a few of the newer contenders on the market. the archival document search function could be more expedient.
What recommendations would you give to someone considering this product?
This is an enterprise level tool that ideal for bigger teams with more demanding requirements. its very powerful and provides a great deal of flexibility for different document types. If you need anything more than a signature tool, I would highly suggest it.
Pros
- Reliable
- Performance Enhancing
- Respectful
- Client Friendly Policies
Please tell us why you think this review should be flagged.
pratik S.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2026
reliable and trustworthy.
Likeliness to Recommend
What differentiates DocuSign from other similar products?
I have been using docusign for years- and it never fails me during a big project. Their safety features make it the best to me as i deal with sensitive information. in comparison to other tools, it just feels a bit more solid and less likely to break down of have technical issues when i am in the middle of a big launch.
What is your favorite aspect of this product?
the audit logs are very thorough and i enjoy having that level of transparency. i can also view all the ip addresses and timestamps for any action performed on a document which is amazing for accountability. I find the feature to add check boxes and text fields to be incredibly easy and I can create a more intricate form than just a page for someone's signature.
What do you dislike most about this product?
the app mobile notifications can be a bit lagie on some phones with android and sometimes they don't appear at all. the price of the enterprise version is pretty high so not every mid-size companies can afford it. i don’t know if the website is easy to navigate, i also find the billing area a little confusing.
What recommendations would you give to someone considering this product?
this is the perfect solution for anyone who requires a high degree of compliance and security. it's a serious tool for people who take business seriously. is most certainly the market leader for a reason.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
Mary W.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2026
Sign and send instantly
Likeliness to Recommend
What differentiates DocuSign from other similar products?
Features like templates, bulk sending, and automatic reminders streamline repetitive tasks. The robust authentication options ensure document security. Its audit trails and compliance with global e-signature laws make it a trusted solution for businesses of all sizes.
What is your favorite aspect of this product?
DocuSign makes signing and managing documents incredibly easy and secure. Sending documents for signature takes just a few clicks, and I can sign from any device without needing an account. I also like the audit trail and tracking features, which provide complete visibility into the signing process.
What do you dislike most about this product?
Customizing complex workflows or conditional signing sequences is limited and sometimes requires external tools or workarounds.
What recommendations would you give to someone considering this product?
If you’re looking for a reliable way to get documents signed quickly and securely, DocuSign is a great choice. Make use of templates, bulk sending, and app integrations to keep everything organized and moving smoothly.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
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