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DocuSign Logo Award Winner Product Badge
Docusign

DocuSign

Composite Score
8.9 /10
CX Score
9.0 /10
Category
DocuSign
8.9 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative
7% Neutral
91% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 86

E-Signatures

89

Digital Signature

88

User-Friendly

88

Mobile

86

Audit Trail

86

Security

86

Regulatory Compliance

85

Notifications

85

Workflow

84

Templates

83

Cloud/On-Prem/Hybrid Deployment

83

Vendor Capability Ratings

Average 84

Usability and Intuitiveness

87

Ease of Implementation

87

Business Value Created

85

Ease of Data Integration

84

Quality of Features

83

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Availability and Quality of Training

82

Ease of Customization

82

Vendor Support

82

DocuSign Reviews

Zinat K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2026

Great for complex workflows.

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

If you have complicated documents with multiple signers and varying types of input required docusign is the way to go. i use because it has more powerful conditional logic features than you will find in simpler apps like preview or basic pdf editors. we can create interactive forms that take you through, so there aren't any mistakes.

What is your favorite aspect of this product?

I really like the ability to "comments" on the document, which allows signers to ask questions directly on it beforfe they sign. it keeps all the conversation in one place and avoids long email strings. the security features such as two-factor authentication for signers provide us with an additional layer of protection when carrying out our most important deals.

What do you dislike most about this product?

The learning curve on the more advanced features is pretty high and it took me some time to get a hang of the template builder. I also thought that subscription price was pretty steep compared to a few of the newer contenders on the market. the archival document search function could be more expedient.

What recommendations would you give to someone considering this product?

This is an enterprise level tool that ideal for bigger teams with more demanding requirements. its very powerful and provides a great deal of flexibility for different document types. If you need anything more than a signature tool, I would highly suggest it.

Pros

  • Reliable
  • Performance Enhancing
  • Respectful
  • Client Friendly Policies

pratik S.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2026

reliable and trustworthy.

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

I have been using docusign for years- and it never fails me during a big project. Their safety features make it the best to me as i deal with sensitive information. in comparison to other tools, it just feels a bit more solid and less likely to break down of have technical issues when i am in the middle of a big launch.

What is your favorite aspect of this product?

the audit logs are very thorough and i enjoy having that level of transparency. i can also view all the ip addresses and timestamps for any action performed on a document which is amazing for accountability. I find the feature to add check boxes and text fields to be incredibly easy and I can create a more intricate form than just a page for someone's signature.

What do you dislike most about this product?

the app mobile notifications can be a bit lagie on some phones with android and sometimes they don't appear at all. the price of the enterprise version is pretty high so not every mid-size companies can afford it. i don’t know if the website is easy to navigate, i also find the billing area a little confusing.

What recommendations would you give to someone considering this product?

this is the perfect solution for anyone who requires a high degree of compliance and security. it's a serious tool for people who take business seriously. is most certainly the market leader for a reason.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features

Mary W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2026

‎Sign and send instantly

Likeliness to Recommend

8 /10

What differentiates DocuSign from other similar products?

‎Features like templates, bulk sending, and automatic reminders streamline repetitive tasks. The robust authentication options ensure document security. Its audit trails and compliance with global e-signature laws make it a trusted solution for businesses of all sizes.

What is your favorite aspect of this product?

‎DocuSign makes signing and managing documents incredibly easy and secure. Sending documents for signature takes just a few clicks, and I can sign from any device without needing an account. I also like the audit trail and tracking features, which provide complete visibility into the signing process.

What do you dislike most about this product?

‎Customizing complex workflows or conditional signing sequences is limited and sometimes requires external tools or workarounds.

What recommendations would you give to someone considering this product?

If you’re looking for a reliable way to get documents signed quickly and securely, DocuSign is a great choice. Make use of templates, bulk sending, and app integrations to keep everything organized and moving smoothly.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

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