What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceDocuSign Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on DocuSign.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Mobile
Audit Trail
Security
Regulatory Compliance
Notifications
Workflow
Templates
Cloud/On-Prem/Hybrid Deployment
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Ease of Data Integration
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Vendor Support
DocuSign Reviews
Ravi R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2026
Simple enough for anyone.
Likeliness to Recommend
What differentiates DocuSign from other similar products?
I use this to get signatures from people who are not tech savvy at all and they never have problems. Its better than email because it guides them extremely well to the location where they are supposed to sign at so they don't get lost. Its the best because the "start" button literally takes them to the first field they need to fill out. Its very hard to mess up and that saves me so much time on phone calls explaining how to sign things.
What is your favorite aspect of this product?
The cloud backup a huge plus w/ i know my documents are safe even if my computer crashes. I also like the option to customize the colors of the interface to match my company's branding. It makes the whole experience feel more integrated and professional for my clients. The speed of the platform is also very consistent and i haven't run into any huge bugs or downtime in the year i have been using it.
What do you dislike most about this product?
The cost for adding extra seats to your account can be pretty high. It makes it expensive to provide everyone at the team their own logins.
What recommendations would you give to someone considering this product?
I highly recommend this if you want a tool that just works without any drama. It is simple for both sender and receiver which is most important thing.
Pros
- Effective Service
- Respectful
- Client Friendly Policies
- Fair
Please tell us why you think this review should be flagged.
Subham P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2026
fast setup and easy to use
Likeliness to Recommend
What differentiates DocuSign from other similar products?
it took me less than 10 minutes after sign-up to send out my first document. docusign is better than the rest because the UI / UX does not confuse me at all, its very streamlined and i dont spend time learning. it is the best for small businesses that do not have a dedicated it team to install and support. everything just works right out of the box and you can do it all yourself, exactly what i wanted when i got started.
What is your favorite aspect of this product?
I like that I could save my own signature and drag it into PDF documents sent to me. it helps internal approvals a lot quicker as i dont have to print anything out, just sign and scan back. the tracking option is excellent as well, I can see all the history of who viewed my document and at what time. it gives a lot of transparency that you simply do not get with paper based systems.
What do you dislike most about this product?
the cost can become quite high if you just have a handful of employees that send out documents. I wish there was a bit of a better middle ground for small teams.
What recommendations would you give to someone considering this product?
if you want to make your office work simpler, this is a right choice. it is simple to configure and extremely dependable for use every single day.
Pros
- Reliable
- Efficient Service
- Saves Time
- Client Friendly Policies
Please tell us why you think this review should be flagged.
Amit S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2026
Reliable and worth every penny
Likeliness to Recommend
What differentiates DocuSign from other similar products?
I experimented with some cheaper options but they just kept glitching or the emails didn’t get delivered. docusign is also premium service so it works 100% of the time. it is better because my clients have confidence that some professional company is taking care of their data, the brand name. the extra cost for my business operations is worth it, since I have never had a single security concern with them.
What is your favorite aspect of this product?
You have templates that I use so it saves me tons of manual entry work on a daily basis. i can literally get a standard nondisclosure agreement and send it off in under a minute. I also like the feature where I can add a “cc” person who receives a copy of the final document but does not need to sign it. it keeps my assistant in the loop without them needing to do anything. the system itself is very logical and the way things are laid out in relation with one another makes sense.
What do you dislike most about this product?
The first plan’s customer supports are slow. I just really wish they had a live chat that was available to all levels.
What recommendations would you give to someone considering this product?
This is the prime pick for an expert workplace. it is reliable and takes care of all the heavy lifting document tracking for you.
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Altruistic
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2026 SoftwareReviews.com. All rights reserved.