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DocuSign Logo Award Winner Product Badge
Docusign

DocuSign

Composite Score
8.9 /10
CX Score
9.0 /10
Category
DocuSign
8.9 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative
7% Neutral
91% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 86

E-Signatures

89

Digital Signature

88

User-Friendly

88

Mobile

86

Audit Trail

86

Security

86

Regulatory Compliance

85

Notifications

85

Workflow

84

Templates

83

Cloud/On-Prem/Hybrid Deployment

83

Vendor Capability Ratings

Average 84

Usability and Intuitiveness

87

Ease of Implementation

87

Business Value Created

85

Ease of Data Integration

84

Quality of Features

83

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Availability and Quality of Training

82

Ease of Customization

82

Vendor Support

82

DocuSign Reviews

Ravi R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2026

Simple enough for anyone.

Likeliness to Recommend

8 /10

What differentiates DocuSign from other similar products?

I use this to get signatures from people who are not tech savvy at all and they never have problems. Its better than email because it guides them extremely well to the location where they are supposed to sign at so they don't get lost. Its the best because the "start" button literally takes them to the first field they need to fill out. Its very hard to mess up and that saves me so much time on phone calls explaining how to sign things.

What is your favorite aspect of this product?

The cloud backup a huge plus w/ i know my documents are safe even if my computer crashes. I also like the option to customize the colors of the interface to match my company's branding. It makes the whole experience feel more integrated and professional for my clients. The speed of the platform is also very consistent and i haven't run into any huge bugs or downtime in the year i have been using it.

What do you dislike most about this product?

The cost for adding extra seats to your account can be pretty high. It makes it expensive to provide everyone at the team their own logins.

What recommendations would you give to someone considering this product?

I highly recommend this if you want a tool that just works without any drama. It is simple for both sender and receiver which is most important thing.

Pros

  • Effective Service
  • Respectful
  • Client Friendly Policies
  • Fair

Subham P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2026

fast setup and easy to use

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

it took me less than 10 minutes after sign-up to send out my first document. docusign is better than the rest because the UI / UX does not confuse me at all, its very streamlined and i dont spend time learning. it is the best for small businesses that do not have a dedicated it team to install and support. everything just works right out of the box and you can do it all yourself, exactly what i wanted when i got started.

What is your favorite aspect of this product?

I like that I could save my own signature and drag it into PDF documents sent to me. it helps internal approvals a lot quicker as i dont have to print anything out, just sign and scan back. the tracking option is excellent as well, I can see all the history of who viewed my document and at what time. it gives a lot of transparency that you simply do not get with paper based systems.

What do you dislike most about this product?

the cost can become quite high if you just have a handful of employees that send out documents. I wish there was a bit of a better middle ground for small teams.

What recommendations would you give to someone considering this product?

if you want to make your office work simpler, this is a right choice. it is simple to configure and extremely dependable for use every single day.

Pros

  • Reliable
  • Efficient Service
  • Saves Time
  • Client Friendly Policies

Amit S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2026

Reliable and worth every penny

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

I experimented with some cheaper options but they just kept glitching or the emails didn’t get delivered. docusign is also premium service so it works 100% of the time. it is better because my clients have confidence that some professional company is taking care of their data, the brand name. the extra cost for my business operations is worth it, since I have never had a single security concern with them.

What is your favorite aspect of this product?

You have templates that I use so it saves me tons of manual entry work on a daily basis. i can literally get a standard nondisclosure agreement and send it off in under a minute. I also like the feature where I can add a “cc” person who receives a copy of the final document but does not need to sign it. it keeps my assistant in the loop without them needing to do anything. the system itself is very logical and the way things are laid out in relation with one another makes sense.

What do you dislike most about this product?

The first plan’s customer supports are slow. I just really wish they had a live chat that was available to all levels.

What recommendations would you give to someone considering this product?

This is the prime pick for an expert workplace. it is reliable and takes care of all the heavy lifting document tracking for you.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Altruistic

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