What is Document360?
Document360 is the leading cloud-based Knowledge management platform, bringing together collaboration and knowledge. It allows organizations to create a public and private knowledge base to help employees and customers. You can create online FAQ pages, publish SOP's, centralize information, create product documentation and user manuals. Integrated with many 3rd party tools to fit your ecosystem. Integrations including Freshdesk, Zendesk, Intercom, Drift, Teams, Chrome, Slack, and many more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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95 Likeliness to Recommend
100 Plan to Renew
93 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Document360?
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Effective Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Role-Based Access
Cataloging
Social Features
Configurable Knowledge Repository
Bulk Actions
Multiple File Type Support
Workflow and Approval Management
Intelligent Search
Version Control
Reporting and Analytics
AI Capabilities
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Implementation
Breadth of Features
Vendor Support
Ease of IT Administration
Business Value Created
Availability and Quality of Training
Ease of Data Integration
Quality of Features
Document360 Reviews
Robert M.
- Role: C-Level
- Industry: Entertainment
- Involvement: Business Leader or Manager
Submitted Aug 2021
Incredible Features that are a backbone for us.
Likeliness to Recommend
What differentiates Document360 from other similar products?
There are a number of features that other systems have, however, Doc360 takes all of those features and makes them incredibly intuitive. So much so that users need little to no training. Having this type of usability really makes a big difference in deployment and onboarding.
What is your favorite aspect of this product?
My most favorite aspect of this product is that it has the ability to manage user roles. This helps us deploy different varients of content to different user groups, helping us maintain security.
What do you dislike most about this product?
I would love to have this system accessible through a native mobile app.
What recommendations would you give to someone considering this product?
It is important to set everything up at the beginning expecting to use it in to the future. The potential of this software and its features is so great that the last thing you want to do is go back and readjust the setup to start using a feature. Get everything set up fully and correctly right from the start.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing