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Dialogflow

Composite Score

8.6 /10

CX Score

8.9 /10

37 Reviews Write a Review

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What is Dialogflow?

Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI. Build hybrid conversational agents with both deterministic and generative AI functionality. This allows you to have strict controls and use generative AI to better meet customer needs. Dialogflow CX is generally available (GA) and Conversational Agents is currently in Preview.

Company Details

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Awards & Recognition

Dialogflow won the following awards in the Conversational AI category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact

Latest Award, 2025

2025 Data Quadrant Champion

2025

5 Top Rated Capabilities

6 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

6 Top Rated Features

2024

Dialogflow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialogflow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialogflow?

2% Negative

0% Neutral

98% Positive

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 86

Learning and Adaptability

Artificial Intelligence Engine

Intent Extraction

Workflow Processing

Leads Generation

Natural Language Processing

Personalized Service

Other Integrations

Retrieval augmented generation

Generative AI

Translation

Vendor Capability Ratings

Average 84

Ease of Implementation

Quality of Features

Breadth of Features

Business Value Created

Ease of Data Integration

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Chatbots

Score 8.6

View Dialogflow in this category (opens in a new tab)

Dialogflow Reviews

Vijay M.

Role: Operations
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Best way to use

Likeliness to Recommend

10 /10

What differentiates Dialogflow from other similar products?

Good one for all

What is your favorite aspect of this product?

All solutions in one

What do you dislike most about this product?

Nothing for me

What recommendations would you give to someone considering this product?

Good all are

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Federica D.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Apprehensive Approach for Conversation Analytics

Likeliness to Recommend

9 /10

What differentiates Dialogflow from other similar products?

Dialogflow helps in learning the customer insights, where it applies the AI, and this foster relationships. The integration with other sales software is something that Dialogflow has assisted.

What is your favorite aspect of this product?

The software has Intent Extraction, which helps in managing database, and this foster analysis. The product helps fostering the learning of the customer insights.

What do you dislike most about this product?

The availability of natural language is something that gives companies the appropriate insights concerning customers, but the program lacks better features on this.

What recommendations would you give to someone considering this product?

The coordination of Dialogflow in managing conversations is something that the program has fully supported.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Avinash G.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Easy to use in development

Likeliness to Recommend

10 /10

What differentiates Dialogflow from other similar products?

Easy to deploy AI chatbot model and excellent service

What is your favorite aspect of this product?

The chatbot part is fantastic to train ours own model

What do you dislike most about this product?

Nothing to dislike but some pricing factor mat occur otherwise it's okay I'm using it

What recommendations would you give to someone considering this product?

Try it once it's fantastic and easy to use to develop any model or Chatbot

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Dialogflow

What is Dialogflow?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

Dialogflow Ratings

91 Likeliness to Recommend

1 Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Dialogflow?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Intent Extraction Ability to extract the actions that user has performed

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Personalized Service In conjunction with CRM/ITSM integration or browser cookies, the assistant can be configured to deliver a more personalized service to the client.

Other Integrations Ability to synchronize with other chat options and ITSM tools

Retrieval augmented generation Retrieve historical knowledge/accounts and use database to query data.

Generative AI Ability to use Gen AI to enhance the conversation

Translation Supports automatic translate to multiple languages.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Chatbots

Dialogflow Reviews

Vijay M.

Best way to use

Likeliness to Recommend

Pros

Federica D.

Apprehensive Approach for Conversation Analytics

Likeliness to Recommend

Pros

Avinash G.

Easy to use in development

Likeliness to Recommend

Pros

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Feature Ratings

Learning and Adaptability

Artificial Intelligence Engine

Intent Extraction

Workflow Processing

Leads Generation

Natural Language Processing

Personalized Service

Other Integrations

Retrieval augmented generation

Generative AI

Translation

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Breadth of Features

Business Value Created

Ease of Data Integration

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization