Dialogflow Logo Award Winner Product Badge
Dialogflow Logo Award Winner Product Badge
Google

Dialogflow

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Dialogflow
8.9 /10

What is Dialogflow?

Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI. Build hybrid conversational agents with both deterministic and generative AI functionality. This allows you to have strict controls and use generative AI to better meet customer needs. Dialogflow CX is generally available (GA) and Conversational Agents is currently in Preview.

Company Details


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Awards & Recognition

Dialogflow won the following awards in the Conversational AI category

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Dialogflow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialogflow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialogflow?

3% Negative
0% Neutral
97% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 87

Learning and Adaptability

88

Workflow Processing

88

Artificial Intelligence Engine

88

Intent Extraction

87

Leads Generation

87

Natural Language Processing

85

Personalized Service

83

Other Integrations

80

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Quality of Features

86

Breadth of Features

86

Ease of Data Integration

85

Availability and Quality of Training

84

Business Value Created

84

Ease of IT Administration

84

Usability and Intuitiveness

84

Ease of Customization

83

Vendor Support

81

Product Strategy and Rate of Improvement

81

Dialogflow Reviews

RAJAT S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2025

Powerful and intuitive, but can get costly.

Likeliness to Recommend

10 /10

What differentiates Dialogflow from other similar products?

Dialogflow is different because it’s built by Google, understands many languages, and connects easily to other Google services. It’s great for making chatbots smarter with features like sentiment detection and speech-to-text, and it works well with apps like WhatsApp, Facebook, or your website.

What is your favorite aspect of this product?

My favorite aspect of Dialogflow is its ability to understand natural language so well. It makes creating chatbots feel intuitive, and its seamless integration with platforms like WhatsApp or websites saves so much time. It’s like having a smart assistant that’s easy to train and deploy.

What do you dislike most about this product?

What I don’t like about Dialogflow is that it can get expensive as your usage grows, and for someone new, the interface might feel a bit confusing. Also, if you want to do something really advanced, you might need to write extra code.

What recommendations would you give to someone considering this product?

If you’re thinking about using Dialogflow, start with the free version to see how it works. Spend some time learning how to set up intents and entities—they’re the basics of making a good bot. Use Google’s tutorials; they’re really useful. Also, keep an eye on your usage to avoid spending more than you planned.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Inspires Innovation

Vijay M.

  • Role: Operations
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Best way to use

Likeliness to Recommend

10 /10

What differentiates Dialogflow from other similar products?

Good one for all

What is your favorite aspect of this product?

All solutions in one

What do you dislike most about this product?

Nothing for me

What recommendations would you give to someone considering this product?

Good all are

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Goutam J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Easy to use, but limited flexibility.

Likeliness to Recommend

10 /10

What differentiates Dialogflow from other similar products?

Dialogflow is easy to use and understands natural language well, so it feels like talking to a person. It also connects smoothly with Google’s tools, making it simple to create chatbots that feel natural and respond accurately.

What is your favorite aspect of this product?

One of the best aspects of Dialogflow is its powerful natural language processing, which makes conversations feel more intuitive and human-like, even without deep technical expertise. This allows developers to build smart, responsive chatbots quickly and easily.

What do you dislike most about this product?

The main drawback of Dialogflow is that it can struggle with complex conversations and isn’t as flexible when connecting with tools outside Google.

What recommendations would you give to someone considering this product?

If you’re thinking about using Dialogflow, focus on simple chatbot tasks, use it with Google tools, and take advantage of its natural language abilities to make conversations feel real.

Pros

  • Friendly Negotiation
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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