What is Datto RMM?
Datto Remote Monitoring and Management (RMM) is a fully-featured, secure, cloud-based platform which enables MSPs to remotely secure, monitor, manage, and support endpoints to reduce costs and increase service delivery efficiency.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Datto RMM?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Real User Monitoring
Network Management
Remote NOC, SOC, Helpdesk Integration
Patch Management
Support for IoT Devices
Process Automation
Discovery
Remote Control
Endpoint Backup
Ransomware Recovery and Removal
Anti Malware Signature Detection
Vendor Capability Ratings
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Ease of Customization
Business Value Created
Quality of Features
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Datto RMM Reviews
Kelly Speers, Author and I.
- Role: C-Level
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2022
Great feature rich product that stands on its own
Likeliness to Recommend
What differentiates Datto RMM from other similar products?
The features and community they have helping each other. Great product and team behind it.
What is your favorite aspect of this product?
Customization of scripts and the automation that saves us so much time.
What do you dislike most about this product?
Not being able to choose what remote tools are installed or not. I don't like the VNC version they have and would like it not to be installed.
What recommendations would you give to someone considering this product?
Ask for a demo and then try it on a heavy use client to see if it will do everything you need it to.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
José Joaquín S.
- Role: Information Technology
- Industry: Technology
- Involvement: Initial Implementation
Submitted Feb 2022
Easy remote monitoring tool
Likeliness to Recommend
What differentiates Datto RMM from other similar products?
Monitoring patch managment policy descovery
What is your favorite aspect of this product?
monitoring
What do you dislike most about this product?
patch managment
What recommendations would you give to someone considering this product?
To study the policy who they work and how to apply them correctly.
Pros
- Saves Time
- Enables Productivity
- Efficient Service
- Effective Service
Gary Alan W.
- Role: Information Technology
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2022
Google Vault is clunky, Datto Backupify is King!
Likeliness to Recommend
What differentiates Datto RMM from other similar products?
The integration, interface, and restore of data is what put Datto at the top of the list.
What is your favorite aspect of this product?
The ease of use.
What do you dislike most about this product?
The interface can be a bit sluggish at times.
What recommendations would you give to someone considering this product?
Being a Datto customer for since 2015, I think the fact that we are still pleased with this product, and have never considered an alternative solution, is the take away.
Pros
- Saves Time
- Client's Interest First
- Transparent
- Friendly Negotiation