What is Custify?
Custify is a Customer Success Platform engineered for B2B SaaS companies. The platform centralizes data from multiple systems into an intuitive dashboard, highlighting key KPIs and customer health scores. From flagging at-risk accounts to automating workflows, Custify enables you to proactively manage customer relationships, reduce churn, and maximize lifetime value. Designed for scalability, it's a dynamic solution that evolves with your business needs, freeing your Customer Success Managers to focus on high-impact, strategic activities.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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75 Likeliness to Recommend
95 Plan to Renew
1
Since last award
70 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Custify?
Pros
- Appreciates Incumbent Status
- Helps Innovate
- Continually Improving Product
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Onboarding Workflow Management
Onboarding Portal
Customer Scorecards
Onboarding Collateral Management
CRM Integration
Account Health Tracking
Reporting and Analytics
Surveys and Polling
Centralized Note Taking
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Vendor Support
Business Value Created
Availability and Quality of Training
Ease of Implementation
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Customization
cover for SOCIAL
demo-1-Customer 363
demo-2.Customer health (1)
What is the Custify Portal and why every CS team should try it.
Why Customer 360 is essential for CS teams | Custify
Custify Reviews
Matthew N.
- Role: Information Technology
- Industry: Biotechnology
- Involvement: Vendor Management and Renewal
Submitted Jul 2023
Easy to use, but hard to integrate and maximize
Likeliness to Recommend
What differentiates Custify from other similar products?
Interface of the product.
What is your favorite aspect of this product?
The customizable presentation of customer health metrics.
What do you dislike most about this product?
Hard to increase good functionality and integrate into my main working space.
What recommendations would you give to someone considering this product?
If you plan to only use Custify as your source of truth then it is great.
Pros
- Continually Improving Product
- Caring
- Respectful
- Acts with Integrity
Cons
- Security Frustrates
- Commodity Features
- Less Performance Enhancing
Ishaan P.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2023
Great Product! ??
Likeliness to Recommend
What differentiates Custify from other similar products?
They are good and allows to see customer attributes in details.
What is your favorite aspect of this product?
Graphs ? and Segments
What do you dislike most about this product?
The managing of tasks.
What recommendations would you give to someone considering this product?
It is good. You can go for it if you want a good client overview.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Pearl A.
- Role: Information Technology
- Industry: Technology
- Involvement: Vendor Management and Renewal
Submitted Jul 2023
Amazing product! Ease of Use.
Likeliness to Recommend
What differentiates Custify from other similar products?
It's really easy to use and adapt to it.
What is your favorite aspect of this product?
A lot of details related to accounts, account management, and onboarding which is amazing
What do you dislike most about this product?
It is a bit glitchy at times and the data doesn't load properly, for eg, our email conversations.
What recommendations would you give to someone considering this product?
it's a good product! go ahead with it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing