What is Custify?
Custify is a Customer Success Platform engineered for B2B SaaS companies. The platform centralizes data from multiple systems into an intuitive dashboard, highlighting key KPIs and customer health scores. From flagging at-risk accounts to automating workflows, Custify enables you to proactively manage customer relationships, reduce churn, and maximize lifetime value. Designed for scalability, it's a dynamic solution that evolves with your business needs, freeing your Customer Success Managers to focus on high-impact, strategic activities.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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75 Likeliness to Recommend
95 Plan to Renew
1
Since last award
70 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Custify?
Pros
- Appreciates Incumbent Status
- Helps Innovate
- Continually Improving Product
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Onboarding Workflow Management
Onboarding Portal
Customer Scorecards
Onboarding Collateral Management
CRM Integration
Account Health Tracking
Reporting and Analytics
Surveys and Polling
Centralized Note Taking
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Vendor Support
Business Value Created
Availability and Quality of Training
Ease of Implementation
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Customization
cover for SOCIAL
demo-1-Customer 363
demo-2.Customer health (1)
What is the Custify Portal and why every CS team should try it.
Why Customer 360 is essential for CS teams | Custify
Custify Reviews
Craig N.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2023
An effective tool for scaling client communication
Likeliness to Recommend
What differentiates Custify from other similar products?
variety of client health score options
What is your favorite aspect of this product?
Centralized communication
What do you dislike most about this product?
Lack of personalization for reporting
What recommendations would you give to someone considering this product?
Custify is a great tool if you are looking to centralize client communication and data collection
Pros
- Reliable
- Trustworthy
- Effective Service
- Caring
Matthew Grant N.
- Role: Sales Marketing
- Industry: Biotechnology
- Involvement: End User of Application
Submitted Apr 2024
Fantastic tool for any StartUp!!
Likeliness to Recommend
What differentiates Custify from other similar products?
Custify is easily customizable based on the price point, especially for Startups! I'd recommend it to any team looking for ease of use for implementation for a new CS team.
What is your favorite aspect of this product?
I really like the overall reporting system and health score feature with the Custify dashboard and the use of workflows for the CS team to relieve us of non-automated tasks.
What do you dislike most about this product?
I dislike the lack of two way integrations with our CRM system - specifically Hubspot. This makes some tasks monotonous and laborious to double record.
What recommendations would you give to someone considering this product?
This is a great starter CS tool for any startup out there building their CS team at scale!
Pros
- Continually Improving Product
- Trustworthy
- Inspires Innovation
- Caring
Krishna G.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2023
Fantastic product!
Likeliness to Recommend
What differentiates Custify from other similar products?
Feels like this is a lot better
What is your favorite aspect of this product?
Searching capability
What do you dislike most about this product?
Nothing really.
What recommendations would you give to someone considering this product?
Please go for it!
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity