Crownpeak Technology, Inc

Crownpeak Digital Experience Platform

7.8 /10

What is Crownpeak Digital Experience Platform?

Our software-as-a-service Digital Experience Management platform, enables non-technical marketers to rapidly publish content across any digital channel, while maintaining centralized control.

Company Details

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Crownpeak Digital Experience Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Crownpeak Digital Experience Platform.

81 Likeliness to Recommend

2
Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Crownpeak Digital Experience Platform?

0% Negative

10% Neutral

90% Positive

Pros

Helps Innovate
Respectful
Fair
Friendly Negotiation

Feature Ratings

Average 86

Content Security

Content Repository

Web Publishing Capabilities

Analytics and Reporting

Management Interface

Digital Asset Management

Standard Templates

Translation Facilitation

Multi Channel Support

E-Commerce Integration

Social Media Integration

Vendor Capability Ratings

Average 83

Ease of IT Administration

Ease of Data Integration

Vendor Support

Ease of Customization

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Business Value Created

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Also Featured in...

Digital Experience - Enterprise

Score 7.8

View Crownpeak Digital Experience Platform in this category (opens in a new tab)

Crownpeak Digital Experience Platform Reviews

Role: Operations
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jan 2020

It Helps! give it a try

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Efficient Service
Effective Service
Includes Product Enhancements

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Crownpeak Digital Experience Platform

What is Crownpeak Digital Experience Platform?

Company Details

Need Assistance?

Crownpeak Digital Experience Platform Ratings

81 Likeliness to Recommend

2 Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Crownpeak Digital Experience Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Digital Experience - Enterprise

Crownpeak Digital Experience Platform Reviews

It Helps! give it a try

Likeliness to Recommend

Pros

Most Popular Crownpeak Digital Experience Platform Comparisons

WordPress.com

Wix

HCL Digital Experience

Weebly

Concrete CMS

Xperience by Kentico

2
Since last award

3
Since last award

Feature Ratings

Content Security

Content Repository

Web Publishing Capabilities

Analytics and Reporting

Management Interface

Digital Asset Management

Standard Templates

Translation Facilitation

Multi Channel Support

E-Commerce Integration

Social Media Integration

Vendor Capability Ratings

Ease of IT Administration

Ease of Data Integration

Vendor Support

Ease of Customization

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Business Value Created

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement