What is Coveo Relevance Cloud?
Coveo's AI-powered search delivers the relevant experiences people expect in the new digital economy. Its SaaS-native, multi-tenant platform injects AI-powered search, recommendations, and personalization solutions into digital experiences, including workplace, ecommerce, service and website. Coveo Relevance Platform powers relevant interactions for hundreds of the world’s most innovative brands and is supported by a large network of global system integrators and implementation partners.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
1
Since last award
100 Plan to Renew
77 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Coveo Relevance Cloud?
Pros
- Efficient Service
- Respectful
- Client Friendly Policies
- Security Protects
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Content Aggregation
Search Query Parsers
User interface for search/retrieval
Multi Format Support
Advanced/Faceted search
Content Analytics
Results Sorting
Processing and Indexing
Synonyms and Stemming
Optical Character Recognition
AI/Machine Learning
Vendor Capability Ratings
Quality of Features
Ease of IT Administration
Vendor Support
Breadth of Features
Usability and Intuitiveness
Business Value Created
Ease of Data Integration
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Coveo Relevance Cloud Reviews
Madalam s.
- Role: Operations
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted Jun 2023
This product is excellant
Likeliness to Recommend
What differentiates Coveo Relevance Cloud from other similar products?
Nothing differntiate
What is your favorite aspect of this product?
Over all very good product
What do you dislike most about this product?
No dislike
What recommendations would you give to someone considering this product?
Highly recommonded
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Efficient Service
Cons
- Vendor's Interest First
Michael D.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2023
Full featured and powerful platform
Likeliness to Recommend
What differentiates Coveo Relevance Cloud from other similar products?
Not sure how this compares to similar products because the product was already in-place before I started working with it.
What is your favorite aspect of this product?
Product management is easy. The customer success and professional services teams are knowledgeable.
What do you dislike most about this product?
Wish there was more reference material about use cases and best practices. With the recent focus on generative AI and LLM, it's unclear if Coveo has an answer as to how they'll stay relevant, and competitive in the search space. The landscape of search will be entirely different in the near future and search 2.0 has the potential of becoming more intelligent and understand context and intent much better than today.
What recommendations would you give to someone considering this product?
Give Coveo a good look and get a demo of it's features. It's a very powerful platform and should be a top contender.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Efficient Service
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2023
Good solution and support
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing