Contentsquare UK

Contentsquare

8.0 /10

What is Contentsquare?

Our experience analytics platform captures every in-page interaction and micro-gesture to understand the how and why of customer behavior. We turn this analysis into scores, visualizations and recommendations that make it easier for every team member to do the right thing. Because our digital experience stack supports the full cycle of digital improvement, Contentsquare helps you make smarter decisions every step of the way.

Company Details

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Contentsquare Ratings

Real user data aggregated to summarize the product performance and customer experience.

96 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+100 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Contentsquare?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 83

Conversion Analysis

Device and Browser Analytics

Audience Segmentation

Analytics and Reporting

Data Warehousing

API Framework

Marketing Analytics

Data Analysis and Survey Function

Data Integrity

Data Management

Mobile Functionality

Vendor Capability Ratings

Average 85

Availability and Quality of Training

100

Business Value Created

Vendor Support

Quality of Features

Breadth of Features

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Contentsquare Reviews

Giorgio T.

Role: Information Technology
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Dependable tools to improve UX

Likeliness to Recommend

10 /10

What differentiates Contentsquare from other similar products?

The depth of their understanding on microanalytica is unrivaled

What is your favorite aspect of this product?

It enables both hypothesis generation and experimentation verification

What do you dislike most about this product?

The interface is sometimes clunky and unintuitive

What recommendations would you give to someone considering this product?

Use it if the value of a better UX makes up for the cost

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted May 2023

Fantastic product!

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Contentsquare

What is Contentsquare?

Company Details

Need Assistance?

Contentsquare Ratings

96 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+100 Net Emotional Footprint

How much do users love Contentsquare?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Device and Browser Analytics Capture and summarize device and browser information.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Data Warehousing Includes large data retrieval, data reporting, and data analytics.

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Data Analysis and Survey Function Can capture survey data and multiple data sets may be output for analysis.

Data Integrity Includes data accuracy, data maintenance, and data verification and validation.

Data Management Includes data sharing, data storage, records management, and data security.

Mobile Functionality Can be used on mobile devices​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Contentsquare Reviews

Giorgio T.

Dependable tools to improve UX

Likeliness to Recommend

Pros

Fantastic product!

Likeliness to Recommend

Pros

Feature Ratings

Conversion Analysis

Device and Browser Analytics

Audience Segmentation

Analytics and Reporting

Data Warehousing

API Framework

Marketing Analytics

Data Analysis and Survey Function

Data Integrity

Data Management

Mobile Functionality

Vendor Capability Ratings

Availability and Quality of Training

Business Value Created

Vendor Support

Quality of Features

Breadth of Features

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration