What is Contentsquare?
Our experience analytics platform captures every in-page interaction and micro-gesture to understand the how and why of customer behavior. We turn this analysis into scores, visualizations and recommendations that make it easier for every team member to do the right thing. Because our digital experience stack supports the full cycle of digital improvement, Contentsquare helps you make smarter decisions every step of the way.
Company Details
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Get AssistanceContentsquare Ratings
Real user data aggregated to summarize the product performance and customer experience.
96 Likeliness to Recommend
100 Plan to Renew
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+100 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Contentsquare?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Conversion Analysis
Device and Browser Analytics
Audience Segmentation
Analytics and Reporting
Data Warehousing
API Framework
Marketing Analytics
Data Analysis and Survey Function
Data Integrity
Data Management
Mobile Functionality
Vendor Capability Ratings
Availability and Quality of Training
Business Value Created
Vendor Support
Quality of Features
Breadth of Features
Ease of Customization
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Contentsquare Reviews
Harry D.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted May 2023
Great product - lot's of support
Likeliness to Recommend
What differentiates Contentsquare from other similar products?
Contentsquare has an easy to use visual approach which makes the information easy to digest, even for Stakeholders who might not be familiar with the software.
What is your favorite aspect of this product?
Data is easy to digest and share with wider teams.
What do you dislike most about this product?
It can take some time to understand how to use, but Contentsquare provides plenty of training and runs frequent sessions to help you!
What recommendations would you give to someone considering this product?
Complete the training, it's extremely helpful and will help you pick up the product quicker!
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Matthieu B.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted May 2023
Unique solution to understand user's behaviours
Likeliness to Recommend
What differentiates Contentsquare from other similar products?
ContentSquare shines with its exceptional analytics capabilities, presenting in-depth and tailored insights into user behavior on websites. The granularity of observations through precise segmentation, coupled with key features such as journey analysis, zoning analysis, and session replay, captures every interaction. This provides a 360-degree view of user experiences, supporting data-driven decisions to improve user experience and uplift conversion rates. ContentSquare's unique approach changes the way we work with digital analytics.
What is your favorite aspect of this product?
My favorite aspect of ContentSquare is its intuitive and comprehensive suite of features, which allows me to establish clear, efficient working methods. The ease of use of the platform, regardless of technical skill level, is truly commendable. Moreover, the complementarity of its features, from journey analysis to session replay, provides a holistic understanding of user behavior. This has been instrumental in conveying clear, understandable insights to my stakeholders, facilitating more effective decision-making and strategy development.
What do you dislike most about this product?
While I appreciate the wealth of features and data offered by ContentSquare, it's not without its challenges. The sheer volume of information available can be overwhelming at times, and sifting through it to find relevant insights requires clear understanding, time and patience. Additionally, maintaining a clean mappings setup can demand a high level of maintenance. It's crucial to keep the system updated and properly organized to ensure accurate data collection and analysis. This can add an extra layer of complexity and time commitment.
What recommendations would you give to someone considering this product?
I would highly recommend ContentSquare to teams that already possess a high level of maturity in UX analytics and Conversion Rate Optimization (CRO). Given the depth and breadth of its features, ContentSquare is not merely a basic analytics tool. It is designed to provide a nuanced understanding of user behavior, and as such, is best suited for teams that are already comfortable with the fundamentals of UX analytics. The potential of ContentSquare is best realized when used by professionals who can take full advantage of its granular data, advanced segmentation, and journey analysis features.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Viktor F.
- Role: Sales Marketing
- Industry: Apparel
- Involvement: Business Leader or Manager
Submitted May 2023
great product to understand better your user
Likeliness to Recommend
What differentiates Contentsquare from other similar products?
the unique features
What is your favorite aspect of this product?
the journey analysis
What do you dislike most about this product?
implementing phase
What recommendations would you give to someone considering this product?
a ux top product
Pros
- Enables Productivity
- Unique Features
- Saves Time
- Generous Negotitation