Constant Contact Logo
Constant Contact Logo
Constant Contact, Inc.

Constant Contact

Composite Score
8.2 /10
CX Score
8.2 /10
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Constant Contact
8.2 /10

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details

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Awards & Recognition

Constant Contact won the following awards in the Customer Relationship Management - Midmarket category

Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

91 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Transparent
  • Helps Innovate
  • Enables Productivity

Feature Ratings

Average 87

Collaboration

91

Activity and Workflow Management

89

Analytics and Reporting

89

Marketing Management

89

Telephony and Call Center Management

88

Lead Management

87

Customer Service Management

86

Account and Contact Management

85

Mobile

83

Quote Contract and Proposal

83

Sales Management

83

Vendor Capability Ratings

Average 86

Ease of Implementation

89

Usability and Intuitiveness

88

Ease of Data Integration

87

Ease of IT Administration

87

Product Strategy and Rate of Improvement

86

Availability and Quality of Training

86

Vendor Support

85

Quality of Features

85

Breadth of Features

85

Business Value Created

84

Ease of Customization

84

Constant Contact Reviews

Sharon A.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Pricing for the software is fair

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

You can have more contacts stored and allows scheduling of email campaigns

What is your favorite aspect of this product?

I like the unique user interference if the solution which is elegant and easy to customise

What do you dislike most about this product?

I have not seen any issues with the tool yet but pricing

What recommendations would you give to someone considering this product?

I would recommend it for collection of emails

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Furkan K.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Nov 2025

Simple and reliable tool for easy email marketing

Likeliness to Recommend

8 /10

What differentiates Constant Contact from other similar products?

Constant Contact stands out for how simple it is to use and set up compared to many other email marketing tools. Even if you’re not very technical, it’s easy to create campaigns, manage contacts, and track results. I also like that it gives good templates and automation options without being complicated. Other tools might have more advanced features, but Constant Contact feels more practical and beginner friendly ( Since it took me very less time to get used to this software ) for everyday marketing needs.

What is your favorite aspect of this product?

My favorite thing about Constant Contact is how easy it makes email marketing. I don’t have to waste time figuring things out everything’s straightforward, from creating campaigns to checking reports. The templates also save a lot of effort and make my emails look professional without much work.

What do you dislike most about this product?

What I dislike most is that some features feel a bit limited for the price. For example, a few advanced automation options or design controls could be better. Also, the interface sometimes feels slightly outdated compared to newer tools. But overall, it still gets the job done well.

What recommendations would you give to someone considering this product?

If you’re new to email marketing or want something easy to manage, Constant Contact is a good choice. It’s simple to use, has helpful templates, and their support is actually quite responsive. But if you’re planning to do advanced automation or expect your contact list to grow fast, you might outgrow it later. I would suggest trying the free trial first ( because sometimes we all have different way of working on different softwares ) and seeing if it fits your workflow before going for a paid plan.

Pros

  • Acts with Integrity
  • Over Delivered
  • Appreciates Incumbent Status
  • Helps Innovate

Midori S.

  • Role: Consultant
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

A great email marketing tool

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

Compared to other email marketing software I've used, Constant Contact's ease of use is evident from the first use. Setting up email campaigns is quick and easy, with attractive templates that can be customized without design knowledge. In addition, its automation feature is exceptional. Constant Contact allows us to effectively segment our contact lists and create personalized campaigns that really resonate with our target audience.

What is your favorite aspect of this product?

What I like most is that we can set up welcome emails, event reminders and follow-ups automatically, which saves time and ensures that our messages reach the right audience at the right time.Constant Contact has been a cornerstone of our organization's email marketing strategy. In addition, its specific focus on SMBs means that the tools and resources are designed with the needs of smaller businesses in mind, which is very helpful.

What do you dislike most about this product?

I have no criticisms of this tool

What recommendations would you give to someone considering this product?

Its ability to segment lists and create targeted campaigns has allowed us to achieve above average open and conversion rates in these situations. It is also ideal for organizations that rely on events, as the event management features are robust and easy to use.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy