In Partnership With SelectHub
What is Constant Contact?
Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.
Company Details
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In Partnership With SelectHub
Constant Contact Ratings
Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
1
Since last award
90 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Constant Contact?
Pros
- Respectful
- Transparent
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Analytics and Reporting
Marketing Management
Activity and Workflow Management
Telephony and Call Center Management
Customer Service Management
Lead Management
Account and Contact Management
Mobile
Quote Contract and Proposal
Sales Management
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
Quality of Features
Vendor Support
Ease of Customization
Breadth of Features
Business Value Created
Also Featured in...
Email Marketing
Score 8.6
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Marketing Automation - B2C
Score 8.5
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Marketing Automation - B2B
Score 8.5
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Marketing Platforms - Midmarket
Score 7.9
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Constant Contact Reviews
Furkan K.
- Role: Sales Marketing
- Industry: Communications
- Involvement: Vendor Selection and Purchasing
Submitted Nov 2025
Simple and reliable tool for easy email marketing
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
Constant Contact stands out for how simple it is to use and set up compared to many other email marketing tools. Even if you’re not very technical, it’s easy to create campaigns, manage contacts, and track results. I also like that it gives good templates and automation options without being complicated. Other tools might have more advanced features, but Constant Contact feels more practical and beginner friendly ( Since it took me very less time to get used to this software ) for everyday marketing needs.
What is your favorite aspect of this product?
My favorite thing about Constant Contact is how easy it makes email marketing. I don’t have to waste time figuring things out everything’s straightforward, from creating campaigns to checking reports. The templates also save a lot of effort and make my emails look professional without much work.
What do you dislike most about this product?
What I dislike most is that some features feel a bit limited for the price. For example, a few advanced automation options or design controls could be better. Also, the interface sometimes feels slightly outdated compared to newer tools. But overall, it still gets the job done well.
What recommendations would you give to someone considering this product?
If you’re new to email marketing or want something easy to manage, Constant Contact is a good choice. It’s simple to use, has helpful templates, and their support is actually quite responsive. But if you’re planning to do advanced automation or expect your contact list to grow fast, you might outgrow it later. I would suggest trying the free trial first ( because sometimes we all have different way of working on different softwares ) and seeing if it fits your workflow before going for a paid plan.
Pros
- Acts with Integrity
- Over Delivered
- Appreciates Incumbent Status
- Helps Innovate
Please tell us why you think this review should be flagged.
Midori S.
- Role: Consultant
- Industry: Finance
- Involvement: End User of Application
Submitted May 2025
A great email marketing tool
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
Compared to other email marketing software I've used, Constant Contact's ease of use is evident from the first use. Setting up email campaigns is quick and easy, with attractive templates that can be customized without design knowledge. In addition, its automation feature is exceptional. Constant Contact allows us to effectively segment our contact lists and create personalized campaigns that really resonate with our target audience.
What is your favorite aspect of this product?
What I like most is that we can set up welcome emails, event reminders and follow-ups automatically, which saves time and ensures that our messages reach the right audience at the right time.Constant Contact has been a cornerstone of our organization's email marketing strategy. In addition, its specific focus on SMBs means that the tools and resources are designed with the needs of smaller businesses in mind, which is very helpful.
What do you dislike most about this product?
I have no criticisms of this tool
What recommendations would you give to someone considering this product?
Its ability to segment lists and create targeted campaigns has allowed us to achieve above average open and conversion rates in these situations. It is also ideal for organizations that rely on events, as the event management features are robust and easy to use.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
Amr M.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Apr 2025
User friendly CRM Solution
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
Constant Contact combines marketing and Customer journey management in one platform, with ready-to-use email templates and automation tools that make it easy to design campaigns and track customer engagement across various communication channels including social media.
What is your favorite aspect of this product?
The integrated apps feature lets business users easily import data from popular sources like Google Workspace, LinkedIn, and Microsoft Apps with no technical skills needed.
What do you dislike most about this product?
The automation templates lack variety and advanced customization, limiting what business users can automate without help from developers or power users.
What recommendations would you give to someone considering this product?
Be strategic about your workflow size and future growth and plan for quotas and limits early on. Also, consider how easily you can move your data if you switch vendors or platforms.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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