What is Confluence?
Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
99 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Confluence?
Pros
- Enables Productivity
- Reliable
- Effective Service
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Role-Based Access
Workflow and Approval Management
Version Control
Multiple File Type Support
Intelligent Search
Configurable Knowledge Repository
API Integration
Cataloging
Rich Text Editor
Reporting and Analytics
Multi-Language Support
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Availability and Quality of Training
Ease of Customization
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Breadth of Features
Vendor Support
Also Featured in...
Confluence Reviews
Abhinav K.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Mar 2024
User friendly & Cost effective
Likeliness to Recommend
What differentiates Confluence from other similar products?
As we know that confluence stands out for its integration with other Atlassian products like Jira and Bitbucket, collaboration across development, project management, and documentation etc. Its user-friendly interface, customizable templates, and rich content creation capabilities amd help us to contribute to its popularity among teams for knowledge sharing and collaboration.
What is your favorite aspect of this product?
It is ease of collaboration, versatile content creation features, and seamless integration with other Atlassian tools. However, the ability to create, organize, and share information in a collaborative environment is a key highlight for many users.
What do you dislike most about this product?
As of now i dont have disadvantage of this product but the minor thing need to be noted which might tunned with customer as dislike. 1) learning curve for new users. 2)Pricing structure to be a consideration
What recommendations would you give to someone considering this product?
Customization: Leverage the customization options, such as templates and macros, to tailor Confluence to your team's specific needs and workflows. Integration Planning: If you use other Atlassian tools like Jira or Bitbucket, consider how Confluence integrates with them for a seamless collaborative experience. User Training: Provide adequate training for team members to ensure they are comfortable using Confluence and can maximize its benefits. Regular Updates: Stay informed about updates and n
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Zulfan H.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2024
Our technology and product bible
Likeliness to Recommend
What differentiates Confluence from other similar products?
It is the platform that is greatly familiar with our team, hence the change of vendor or solution will seem to be impossible
What is your favorite aspect of this product?
Features that are allowing our team to write in their own style,
What do you dislike most about this product?
Lack of licenses monitoring, once you buy 300 licenses, it should be sending you reminder if it is about to exceed
What recommendations would you give to someone considering this product?
Most company will probably be very familiar with this, and it is that way for many reasons, integration with Jira is one of the best thing
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Slower Product Innovation
- Commodity Features
- Charges for Enhancements
Please tell us why you think this review should be flagged.
Leigh H.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Feb 2024
Enterprise class wiki
Likeliness to Recommend
What differentiates Confluence from other similar products?
It provides familiar and intuitive wiki-style document editing with enterprise class knowledge management,
What is your favorite aspect of this product?
The built-in formatting styles make it quick and easy to author consistent and attractive pages.
What do you dislike most about this product?
Security vulnerabilities have required that the service is taken offline whilst critical patches are applied. Search can sometimes frustrate when pages tagged with included keywords are not included in the results.
What recommendations would you give to someone considering this product?
Wiki-stye authoring may require some training and adjustment if this is not something staff have had previous experience of.
Pros
- Enables Productivity
- Respectful
- Helps Innovate
- Reliable
Cons
- Slower Product Innovation
- Commodity Features
- Less Caring
Please tell us why you think this review should be flagged.
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