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Atlassian

Confluence

Composite Score

8.9 /10

CX Score

9.1 /10

187 Reviews Write a Review

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What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details

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Awards & Recognition

Confluence won the following awards in the Knowledge Management category

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2025 Data Quadrant Champion

Latest Award, 2025

1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

1 Top Rated Capabilities

0 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

1 Top Rated Capabilities

0 Top Rated Features

2022

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

99 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

1% Negative

5% Neutral

94% Positive

Pros

Enables Productivity
Reliable
Fair
Effective Service

Feature Ratings

Average 84

Role-Based Access

Version Control

Configurable Knowledge Repository

Workflow and Approval Management

Intelligent Search

Multiple File Type Support

API Integration

Rich Text Editor

Cataloging

Reporting and Analytics

Multi-Language Support

Vendor Capability Ratings

Average 85

Business Value Created

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Breadth of Features

Also Featured in...

Task Management

Score 9.2

View Confluence in this category (opens in a new tab)

Project Management - Enterprise

Score 9.0

View Confluence in this category (opens in a new tab)

Confluence Reviews

Anamika M.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2026

A Project Manager’s Perspective on Confluence

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence stands out because it seamlessly combines documentation with real-time collaboration and tight Jira integration. It feels purpose-built for project teams who need structure, traceability, and teamwork in one place.

What is your favorite aspect of this product?

My favorite aspect is having all project knowledge in one centralized, searchable space. It makes collaboration smoother and prevents information from getting lost.

What do you dislike most about this product?

What I dislike most is that advanced task management and reporting require integrations with other tools

What recommendations would you give to someone considering this product?

I recommend it to teams that prioritize documentation and collaboration, especially if they already use Jira.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

R PREM K.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2025

Best Documentation software

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

It has integration with other apps like draw.io, figma, slack etc

What is your favorite aspect of this product?

Ability to integrate with multiple apps

What do you dislike most about this product?

Sometimes the page doesn't load quickly

What recommendations would you give to someone considering this product?

One of the best documentation software used by majority of the companies

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Gowhar S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2025

Great for Documentation and Team Knowledge Sharing

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

It has very rich features including structured knowledge management

What is your favorite aspect of this product?

Flexible templates

What do you dislike most about this product?

Complex UI there is room for making UI more simpler and user friendly

What recommendations would you give to someone considering this product?

It has got structured page hierarchy and spaces, which works well for large documentation repositories

Pros

Unique Features
Inspires Innovation
Helps Innovate
Continually Improving Product

Confluence

What is Confluence?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

Confluence Ratings

89 Likeliness to Recommend

99 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Role-Based Access Enable different levels of access based on role, allowing different articles to be available only to specific audiences as needed.

Version Control Tracking of document versions with each iteration of document changes.

Configurable Knowledge Repository The solution provides the ability to create, manage, disseminate and archive knowledge articles in a structured format.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Intelligent Search Provide user with filters and facets to refine search results, with auto-suggest capabilities, natural language search and search engine indexing.

Multiple File Type Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

API Integration API integrations with enterprise apps e.g. collaboration/communication tools, CRM, ECM, and existing knowledge sources allow access to content in multiple ways.

Rich Text Editor Allows users to create and share information using text and other formats such as charts, images, audio, and video, with easy formatting options.

Cataloging Ability to organize documents and data based on similar tags, keywords and groupings.

Reporting and Analytics Detailed analytics and dashboards on content usage and performance, including how information is accessed and by whom, search query performance, etc.

Multi-Language Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Also Featured in...

Task Management

Project Management - Enterprise

Confluence Reviews

Anamika M.

A Project Manager’s Perspective on Confluence

Likeliness to Recommend

Pros

R PREM K.

Best Documentation software

Likeliness to Recommend

Pros

Gowhar S.

Great for Documentation and Team Knowledge Sharing

Likeliness to Recommend

Pros

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Feature Ratings

Role-Based Access

Version Control

Configurable Knowledge Repository

Workflow and Approval Management

Intelligent Search

Multiple File Type Support

API Integration

Rich Text Editor

Cataloging

Reporting and Analytics

Multi-Language Support

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Breadth of Features