What is Confluence?
Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
100 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Confluence?
Pros
- Continually Improving Product
- Fair
- Enables Productivity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Task Assignment
Task Status
Add Notes
List Tasks
Due Dates
Task Categorization
Notifications
Calendar View
Task Prioritization
Add Attachments
Automated Workflow
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Product Strategy and Rate of Improvement
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Breadth of Features
Ease of Customization
Availability and Quality of Training
Ease of Data Integration
Vendor Support
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Confluence Reviews
Christiana O.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Aug 2025
Powerful Collaboration Tool
Likeliness to Recommend
What differentiates Confluence from other similar products?
Confluence stands out for its seamless integration with other Atlassian tools like Jira, its strong collaborative editing features, and its robust content organization through pages, spaces, and templates.
What is your favorite aspect of this product?
My favorite aspect of Confluence is its ability to facilitate real-time team collaboration through easily structured pages, intuitive content organization, and deep integration with tools like Jira for streamlined project management.
What do you dislike most about this product?
What I dislike most about Confluence is that it can become cluttered and hard to navigate in large workspaces if content isn't consistently organized or maintained, leading to information sprawl.
What recommendations would you give to someone considering this product?
I recommend establishing a clear content structure and governance from the start to keep pages organized, and take advantage of its integration with other Atlassian tools like Jira for a seamless workflow.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Mary A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2025
Reliable and Versatile Collaboration Platform
Likeliness to Recommend
What differentiates Confluence from other similar products?
Its structured page hierarchy, flexible templates, and robust permissions system offer more control and clarity than many general-purpose collaboration tools like Notion or Google Docs.
What is your favorite aspect of this product?
My favorite thing about Confluence is how it brings team knowledge into one organized space
What do you dislike most about this product?
The editing experience can be a bit clunky at times, especially when multiple people are working on a page.
What recommendations would you give to someone considering this product?
Confluence is a great choice, however, be prepared to invest some time in learning how to structure spaces effectively and possibly extend the platform with add-ons for task management or automation
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Matilda H.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2025
Confluence is relatable with onboarding.
Likeliness to Recommend
What differentiates Confluence from other similar products?
Confluence is very relatable with onboarding our new team members and meeting notes.
What is your favorite aspect of this product?
I like that Confluence templates are super specific saving my time and ensuring consistency with our teams.
What do you dislike most about this product?
Confluence is great and so far have nothing to complain
What recommendations would you give to someone considering this product?
Fantastic for industry specific templates saving alot of time and ensuring team consistency.Relatable with onboarding for new members.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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