Confluence Logo Award Winner Product Badge
Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
9.1 /10
CX Score
9.4 /10
Confluence
9.1 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


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Awards & Recognition

Confluence won the following awards in the Task Management category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

100 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

0% Negative
1% Neutral
99% Positive

Pros

  • Continually Improving Product
  • Fair
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 86

Task Assignment

87

Task Status

87

Add Notes

87

List Tasks

86

Due Dates

86

Task Categorization

86

Notifications

85

Calendar View

84

Task Prioritization

84

Add Attachments

84

Automated Workflow

84

Vendor Capability Ratings

Average 86

Ease of Implementation

89

Business Value Created

88

Product Strategy and Rate of Improvement

88

Quality of Features

87

Usability and Intuitiveness

86

Ease of IT Administration

86

Breadth of Features

86

Ease of Customization

84

Availability and Quality of Training

83

Ease of Data Integration

83

Vendor Support

82

Confluence Reviews

Anamika M.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2026

A Project Manager’s Perspective on Confluence

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence stands out because it seamlessly combines documentation with real-time collaboration and tight Jira integration. It feels purpose-built for project teams who need structure, traceability, and teamwork in one place.

What is your favorite aspect of this product?

My favorite aspect is having all project knowledge in one centralized, searchable space. It makes collaboration smoother and prevents information from getting lost.

What do you dislike most about this product?

What I dislike most is that advanced task management and reporting require integrations with other tools

What recommendations would you give to someone considering this product?

I recommend it to teams that prioritize documentation and collaboration, especially if they already use Jira.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

AKHIL K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2025

Best tool for collaboration and documentation

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence acts as a central source of truth for all our project-related information. We rely on it to document both the technical and functional details of our projects. Tracking changes is straightforward, and uploading files for future reference is hassle-free. The integration with tools such as Jira, GitHub, and others works seamlessly. Organizing test strategies, plans, cases, and reports is made simple by the page hierarchy feature. Customer support is responsive and helpful. The tool is easy to implement, and we use it daily for documentation, reference, and obtaining approvals. Its integration with intelligent AI agents also allows us

What is your favorite aspect of this product?

The main benefit for me is how easy it is to add and organize all our project details and documents in one central location. This is particularly valuable since we work closely with clients. We can create detailed pages that cover every functional and technical aspect of a project. Sharing project files, such as mockups or requirement documents for client approval, is then simple and efficient. In my QA role, Confluence is indispensable because it allows me to organize test strategies, plans, and cases with ease. I can set up a dedicated QA section to outline the entire testing lifecycle. We also document important meeting notes and key point

What do you dislike most about this product?

Since we work with thousands of pages, searching by keywords often produces a lot of irrelevant results. The software also offers only basic advanced formatting options, which can be limiting. Additionally, creating complex tables and writing intricate mathematical equations is quite challenging.

What recommendations would you give to someone considering this product?

Confluence is best for those who are looking for a collaboration tool to create a "single source of truth" for company project documentation. If you are using Jira confluence helps us for project plans, requirements, and documentation directly to development tickets. Its a cost effective tool for all your documentation and collaboration purpose.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Priscilla A.

  • Role: Operations
  • Industry: Agriculture
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

A Collaboration Tool with Room for Improvement

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence stands out from other similar products due to its: Seamless Integration with Atlassian Tools: Tight integration with Jira, Bitbucket, and Trello enables streamlined workflows. Robust Knowledge Management: Confluence serves as a centralized knowledge base, organizing and sharing information efficiently. Highly Customizable: Flexible platform with macros, plugins, and templates allows teams to tailor Confluence to their specific needs. Real-time Collaboration: Real-time editing and commenting features facilitate teamwork and communication.

What is your favorite aspect of this product?

My favorite aspect of Confluence is its Robust Knowledge Management capabilities, which enable teams to create, organize, and share information efficiently. This feature allows Confluence to serve as a centralized knowledge base, making it easy to find and access important information.

What do you dislike most about this product?

One aspect I'd like to see improvement on is Performance and Speed. At times, Confluence can be slow to load pages or save changes, which can be frustrating and impact productivity. Optimizing performance would enhance the overall user experience.

What recommendations would you give to someone considering this product?

To someone considering Confluence, I'd recommend: -Define your needs: Clearly outline your team's requirements and workflows. -Explore features: Familiarize yourself with Confluence's features and capabilities. -Plan your space structure: Organize your content and spaces logically. -Utilize training resources: Leverage Confluence's training and support resources. -Start small: Begin with a pilot project or small team to test Confluence's fit.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Effective Service

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